Sharon Dias

• Currently, I am working as a consultant for a reputed nationalized bank, the Bank of India, as an IT analyst.

Key Responsibilities: Currently part of the implementation and project management team, which works on developing solutions, implementation, and management of various internal and external banking financial inclusion regulatory change requests pertaining to NPCI (National Payments Corporation of India), UIDAI (Unique Identification Authority of India), DFS (Department of Financial Services), RBI (Reserve Bank of India), and various renowned financial institution governing bodies to optimize business processes and meet business goals.

Skilled in analytical problem-solving, requirement gathering, building testing plans, STLC, regression/functional testing, data analytics, customer service, stakeholder management, Unix shell scripting, Oracle 12c, Oracle 19c, MySQL, and application production/UAT support. Performed quality assurance (functional testing) and User Acceptance Testing (UAT), facilitating the on-time and acclaimed production go-live of the application. Good understanding of the Software Development Life Cycle (SDLC) and gap analysis. I possess has a strong knowledge of financial inclusion and Indian PSU bank markets, with over 6 years of experience with leading PSU banks. Experienced in the design and review of various documents, such as BRD, FRD, test cases, and SRS. She is skilled in handling, analyzing, and resolving queries with a solid understanding of business requirements elicitation, requirement gathering, and translating requirements into specifications on regulatory changes of AEPS and other banking products by esteemed regulators like NPCI, UIDAI, DFS, and RBI.

• Monitored bank servers for CBA Bank, and support Engineer ensuring optimal performance over two years.
• SWISSRE Bank ensured system reliability while serving in the monitoring department and Support Engineer at SWISSRE Bank.
• Hathaway Internet and Cable Services delivered L1/L2 support to the client for SQL databases at Hathaway Internet and Cable Services. Proactive monitoring for file system growth. Conduct system health checks on the production environment on a daily, weekly, and post-patching basis. Write queries and Excel functions to analyze a large amount of production data from databases and server/client application logs. Resolve application-related queries and issues based on the ticketing system.

• Company Overview: Altisource Business Solution Pvt Ltd provides service and technology solutions to real estate, mortgage, assets recovery and customer relations management.
• In VMO department we assign property valuation assignment to the vendors.
• Challenge is to assign the order to the best possible vendor for a minimum Fee and TAT.
• Solve vendor queries if any and assigning the order at the earliest.
• Resolved and facilitated by my team in number of Process issues.
• Altisource Business Solution Pvt Ltd provides service and technology solutions to real estate, mortgage, assets recovery and customer relations management.

• Worked for Debit Card Operations for Barclays Bank in Serco in the Fraud detection department on the debit cards.
• Attending inbound calls taking customer through verification.
• Refreshing blocked cards for the customer.
• Issuing new debit card, permanently blocking the card for the customer.
• Dealing customer queries regarding Debit cards.

GPA: II

GPA: II

GPA: I