Additional Information
Summary
Certification
Work History
Technical Proficiency
Education
Skills
Websites
AdministrativeAssistant
Sharon Joy

Sharon Joy

Bengaluru,KA

Additional Information

  • P3MP (Projects,Programs & Portfolio) & Cloud/EUC certified (AZ900+AWS CLFC02+GCP CDL+Omnissa) technology driven professional with 13+ yrs of prevalent IT management experience & customer relationship for global clientele
  • Looking for Portfolio/Program/Project Senior Leadership and Managerial Roles
  • Prefer WFH and Hybrid roles in Bengaluru, India
  • Contact No: +91-9176279245
  • Email: sharonjoyim@gmail.com
  • LinkedIn: www.linkedin.com/in/sharon-joy
  • Online Resume: https://bold.pro/my/sharon-joy
  • Holds active US Business Visa

Summary

Results-oriented technology leader with over 13 years of experience leading IT Infrastructure portfolios, programs, projects, and service delivery for global enterprises. Skilled in driving digital transformation, enterprise business agility, strategic presales, and customer success through PMI and ITIL best practices. Extensive expertise in End-User Computing (EUC) virtualization and cloud solutions across Private, Public, Hybrid, and Multi-Cloud environments, with a strong focus on operational excellence, stakeholder management, and business value delivery.

Certification

  • Portfolio Management Professional (PfMP) – Certified in Jun 2025
  • Program Management Professional (PgMP) – Certified in Jun 2024
  • Project Management Professional (PMP) – Certified in Mar 2020
  • Google Cloud Digital Leader – Certified in Jan 2025
  • AWS Certified Cloud Practitioner Foundational (CLF-C02) – Certified in Nov 2024
  • Azure Fundamentals (AZ900) – Certified in Oct 2024
  • Scaled Agile Framework (SAFe 5) Agilist – Certified in Aug 2022
  • PSM1 (Professional Scrum Master) – Certified in Aug 2022
  • ITILv4 Foundations – Certified (Certificate # GR671170894SJ – Aug 2020)
  • PRINCE2 Foundations – Certified (Certificate # GR656038441SJ – Aug 2018)

Work History

General Manager – PMO (Portfolio Manager)

Anunta Technology Management Services
08.2025 - 07.2026
  • Led the Project Management Office (PMO), overseeing enterprise portfolio governance and delivery for Omnissa's End-User Computing (EUC) virtualization solutions, including the Accelerator Portfolio (Horizon & Workspace ONE), as well as Anunta Enterprise DaaS engagements.
  • Ensured consistent delivery of high-quality services while adhering to industry best practices and organizational governance standards.
  • Directed portfolio planning and execution by defining project vision, scope guardrails, schedules, resource allocation, and budgets, managing projects and operations valued at up to USD 10 million.
  • Managed a PMO comprising 30+ professionals, collaborating closely with Executive Leadership to drive strategic portfolio governance, oversee multiple concurrent projects and operational initiatives, mitigate delivery risks, enable informed go/no-go decisions, and ensure successful realization of business outcomes.
  • Established and implemented corrective and preventive actions (CAPA) to drive continuous process improvement, enhance delivery efficiency, and strengthen project and portfolio governance throughout the delivery lifecycle.
  • Developed and presented executive governance reports, portfolio dashboards, KPIs, and performance metrics through daily, weekly, monthly, and Quarterly Business Review (QBR) meetings, enabling data-driven decision-making by senior stakeholders.
  • Mentored Project Managers and Service Delivery professionals, fostering leadership development, standardizing project management practices, and promoting knowledge sharing through effective maintenance and utilization of Organizational Process Assets (OPAs).

Technical Account Manager

Anunta Technology Management Services
06.2024 - 12.2025
  • Managed strategic client relationships, ensuring seamless service delivery, customer satisfaction, and alignment of technology solutions with business objectives for the Middle East business.
  • Built and expanded partnerships with Global System Integrators (GSIs), cloud, virtualization, EUC, telecom, and born-in-the-cloud partners to drive business growth.
  • Led cross-functional initiatives, coordinated complex projects, responded to RFPs/RFIs, and successfully supported Azure Specialization audits.
  • Resolved critical customer issues, managed stakeholder expectations, and developed long-term relationships to support revenue growth and customer success.
  • Collaborated with sales and operations teams to achieve revenue targets, manage HubSpot CRM reporting, deliver partner enablement sessions, and execute targeted business campaign

Deputy General Manager – PMO (Program Manager)

Anunta Technology Management Services
08.2019 - 03.2024
  • Led the Project Management Office (PMO) and managed end-to-end program delivery.
  • Established and scaled the PMO from the ground up by implementing program governance frameworks, project management methodologies, reporting standards, and operational processes.
  • Managed and mentored a team of 15 project resources, optimizing resource allocation, resolving staffing challenges, and ensuring on-time delivery of key project milestones.
  • Demonstrated strong stakeholder, vendor, and conflict management skills, fostering cross-functional collaboration and maintaining high levels of project productivity.
  • Recognized for delivering high-quality program execution, accurate reporting, and keeping teams aligned on strategic, high-visibility initiatives involving senior executive stakeholders.
  • Invited as a panel speaker in a live webinar to discuss Day 1 challenges in Virtual Desktop Infrastructure (VDI), sharing industry insights and best practices.

Project Manager

Anunta Technology Management Services
04.2018 - 07.2019
  • Served as a Solutions Analyst, driving successful delivery of virtualization (on-premises and cloud) and data center migration projects while collaborating with cross-functional teams throughout the project lifecycle.
  • Managed project execution by ensuring adherence to scope, governing change requests through proper approval processes, and maintaining alignment with key stakeholders.
  • Led project governance activities, including status meetings, stakeholder engagements, operational handover, and executive communications to ensure transparency and effective decision-making.
  • Maintained project reporting and documentation, including project trackers, risk and issue logs, and lessons learned, while proactively managing risks and dependencies to support successful delivery.

Major Incident Manager

Anunta Technology Management Services
01.2017 - 03.2018
  • Managed and drove Major (P1 and P2) incident resolution activities, ensuring timely service restoration, SLA adherence, and minimal business impact for Firstsource North America Payer/Provider processes.
  • Coordinated with multiple Incident Resolution Teams (IRTs), facilitated escalations, and ensured effective collaboration to achieve timely incident closure.
  • Developed and maintained Known Error Database (KEDB) and Knowledge Transfer (KT) documentation to support operational readiness for newly introduced services.
  • Led post-major incident review meetings with Operations teams to identify root causes, improvement opportunities, and inputs for problem management.
  • Conducted periodic incident trend analysis to identify recurring issues and drive proactive problem management initiatives.

Crisis Duty Analyst Lead (Incident Manager)

HCL IOMC
04.2015 - 01.2017
  • Streamlined and stabilized the CDA Incident Management (IM) process by driving Service Improvement Plans (SIP), Continual Service Improvement (CSI) initiatives, and service enhancement opportunities for the Harland Clarke client.
  • Managed critical incidents and outage events by coordinating technical and business teams, facilitating severity-based communication channels, managing conference bridges, and ensuring timely service alerts to stakeholders.
  • Monitored team performance to ensure effective prioritization and resolution of critical issues while maintaining compliance with defined SLAs and operational processes.
  • Established and tracked Incident Management metrics, baselines, and KPIs, providing performance analysis and reporting to management for continuous improvement.
  • Managed Request for Change (RFC) processes by ensuring accurate documentation, prioritization, and presentation during CAB/ECAB reviews.

L1 Tenured Consultant

Sutherland Global Services
09.2014 - 04.2015
  • Provided accurate and effective technical support resolutions for McAfee TechMasters Voice Process by leveraging appropriate troubleshooting tools, conducting detailed analysis, and asking targeted questions to isolate and resolve customer issues.
  • Progressed to handling Tier 2 escalations within two months of joining the Tier 1 support team, resolving complex customer issues and providing advanced technical assistance.
  • Managed inbound customer interactions by understanding requirements, delivering timely solutions, and educating customers on troubleshooting steps and best practices.

Systems Executive, Business Applications, IT Dept

Damas L.L.C
12.2008 - 06.2010
  • Provided support for software maintenance, application installations, reporting, analysis, and user/group administration activities to ensure smooth business operations.
  • Managed and supported C/SIDE development and administration activities within Microsoft Dynamics NAV ERP, including troubleshooting and system maintenance.
  • Served as a core team member and System Administrator for the implementation of the company-wide year-end budgeting and forecasting solution using IBM Cognos 8.4 Planning (Analyst and Contributor modules).
  • Collaborated with business users and technical teams to support system enhancements, reporting requirements, and application stability.

Technical Proficiency

  • Project Management Tools: Microsoft Project, Jira, SalesForce, Asana, Trello
  • Virtualization Technologies: Microsoft Azure (Azure Virtual Desktops), Omnissa Horizon Enterprise & Cloud, Citrix, Amazon Workspaces, Google Cloud Platform, Accops
  • CRM Tools: HubSpot
  • ITSM Tools: ServiceNow, BMC Remedy, Jira Service Desk, Symphony Summit, Jitbit, HPSM, Kayako, ezCLM, ManageEngine ServiceDesk Plus
  • Monitoring Tools: Nagios, HP BSM Monitor, SiteScope Monitor, New Relic Monitor, Sauron, Grafana, EuVantage
  • Operating Systems: Windows 10/11, OS Trouble Shooting

Education

B.TECH - Electronics And Communication Engineering

Vellore Institute of Technology
Vellore, India
08.2003 - 08.2007

B.TECH - Information Technology

Vellore Institute of Technology
Vellore, India
08.2003 - 08.2007

CBSE-All India Senior Secondary School Certificate Examination 12th Std - Science And Computer Science

Sharjah Indian School
Sharjah - UAE
03.2001 - 03.2003

CBSE-All India Secondary School Certificate Examination - 1Oth Std -

Emirates National School
Sharjah – UAE
03.2000 - 03.2001

Skills

  • Leadership and team building
  • Problem resolution
  • Portfolio/Program/Project management
  • Operations management
  • Staff training
  • Schedule management
  • Analytical skills
  • Process improvements
  • Risk management
  • Quality management
  • Customer relationship management
  • Staffing
  • Organizational development
  • Service quality improvement
  • Multimillion-dollar P&L management
  • Consistently meet goals
  • Interpersonal skills
  • Communication skills
  • Staff training/development
  • Performance improvement
  • Risk mitigation
  • Operations oversight
  • Negotiation skills
  • Team oversight

Websites

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