SHARON K JOBY
Thrissur,India
Summary
Results-driven digital marketing professional with extensive expertise in SEO, Google Ads, and PPC. Proficient in using SEMrush, Google Analytics, and data analytics to optimise content and drive strategic marketing initiatives. Adept at keyword research, reporting, and utilising tools such as Excel, SQL, and CRM systems including HubSpot and Salesforce. Demonstrates strong leadership, problem-solving abilities, and adaptability in fast-paced environments. Career goal: to leverage digital marketing skills to enhance brand visibility and achieve measurable business growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service & Digital Support Representative
Teleperformance
Newcastle Upon Tyne
2024.06 - 2025.01
- Provided data-backed customer support insights, improving service efficiency
- Managed high-volume digital queries while utilizing CRM tools for effective query resolution
- Assisted in digital customer engagement initiatives, leading to improved satisfaction scores
Customer Service Representative
KFC UK & Ireland
Newcastle Upon Tyne
2021.12 - 2025.01
- Handled 100+ daily transactions, ensuring a seamless customer experience
- Managed cash/card payments, stock levels, and resolved customer complaints effectively
Marketing & Digital Analytics Assistant
Italia Marbles Pvt Ltd
India
2020.07 - 2021.06
- Conducted data-driven digital marketing campaigns, increasing brand engagement by 20%
- Managed Google Ads and SEO efforts, boosting website traffic and lead conversion rates
- Performed competitor analysis and market research, leading to a 10% market share increase
- Developed email marketing campaigns using Klaviyo and HubSpot, improving customer retention
Sales & Digital Engagement Associate
Italia Marbles Pvt Ltd
India
2018.03 - 2020.06
- Applied sales analytics to increase customer conversion rates
- Managed inventory and optimized product placement using data insights
Education
MSc - Digital Business (E-Marketing)
Newcastle University
Newcastle upon tyne, UK 2021.01 - 2022.01
BCom - Finance
ST. Thomas College
Thrissur 2017.01 - 2020.01
Skills
- SEO
- Google Ads
- SEMrush
- PPC
- Excel
- Pivot Tables
- VLOOKUP
- SQL
- CRM
- HubSpot
- Salesforce
- Google Suite
- MS Office
Websites
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
Certification
- Google Analytics Certification (2023)
- Digital Marketing Specialization – Coursera (2023)
Timeline
Customer Service & Digital Support Representative
Teleperformance
2024.06 - 2025.01
Customer Service Representative
KFC UK & Ireland
2021.12 - 2025.01
MSc - Digital Business (E-Marketing)
Newcastle University
2021.01 - 2022.01
Marketing & Digital Analytics Assistant
Italia Marbles Pvt Ltd
2020.07 - 2021.06
Sales & Digital Engagement Associate
Italia Marbles Pvt Ltd
2018.03 - 2020.06
BCom - Finance
ST. Thomas College
2017.01 - 2020.01