Summary
Overview
Work History
Education
Skills
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Languages
Certification
Timeline
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SHARON K JOBY

SHARON K JOBY

Thrissur,India

Summary

Results-driven digital marketing professional with extensive expertise in SEO, Google Ads, and PPC. Proficient in using SEMrush, Google Analytics, and data analytics to optimise content and drive strategic marketing initiatives. Adept at keyword research, reporting, and utilising tools such as Excel, SQL, and CRM systems including HubSpot and Salesforce. Demonstrates strong leadership, problem-solving abilities, and adaptability in fast-paced environments. Career goal: to leverage digital marketing skills to enhance brand visibility and achieve measurable business growth.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service & Digital Support Representative

Teleperformance
Newcastle Upon Tyne
06.2024 - 01.2025
  • Provided data-backed customer support insights, improving service efficiency
  • Managed high-volume digital queries while utilizing CRM tools for effective query resolution
  • Assisted in digital customer engagement initiatives, leading to improved satisfaction scores

Customer Service Representative

KFC UK & Ireland
Newcastle Upon Tyne
12.2021 - 01.2025
  • Handled 100+ daily transactions, ensuring a seamless customer experience
  • Managed cash/card payments, stock levels, and resolved customer complaints effectively

Marketing & Digital Analytics Assistant

Italia Marbles Pvt Ltd
India
07.2020 - 06.2021
  • Conducted data-driven digital marketing campaigns, increasing brand engagement by 20%
  • Managed Google Ads and SEO efforts, boosting website traffic and lead conversion rates
  • Performed competitor analysis and market research, leading to a 10% market share increase
  • Developed email marketing campaigns using Klaviyo and HubSpot, improving customer retention

Sales & Digital Engagement Associate

Italia Marbles Pvt Ltd
India
03.2018 - 06.2020
  • Applied sales analytics to increase customer conversion rates
  • Managed inventory and optimized product placement using data insights

Education

MSc - Digital Business (E-Marketing)

Newcastle University
Newcastle upon tyne, UK
01.2021 - 01.2022

BCom - Finance

ST. Thomas College
Thrissur
01.2017 - 01.2020

Skills

  • SEO
  • Google Ads
  • SEMrush
  • PPC
  • Excel
  • Pivot Tables
  • VLOOKUP
  • SQL
  • CRM
  • HubSpot
  • Salesforce
  • Google Suite
  • MS Office

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Languages

English
Fluent
Malayalam
Native
Hindi
Intermediate

Certification

  • Google Analytics Certification (2023)
  • Digital Marketing Specialization – Coursera (2023)

Timeline

Customer Service & Digital Support Representative

Teleperformance
06.2024 - 01.2025

Customer Service Representative

KFC UK & Ireland
12.2021 - 01.2025

MSc - Digital Business (E-Marketing)

Newcastle University
01.2021 - 01.2022

Marketing & Digital Analytics Assistant

Italia Marbles Pvt Ltd
07.2020 - 06.2021

Sales & Digital Engagement Associate

Italia Marbles Pvt Ltd
03.2018 - 06.2020

BCom - Finance

ST. Thomas College
01.2017 - 01.2020

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SHARON K JOBY