Sharon Massey
Senior Customer Engagement Associate
Gurgaon
Summary
To pursue a career which provide continuous learning & growth prospects. In a highly motivated environment involving job satisfaction, good growth & opportunity to learn new skills & upgrade existing ones. Proven ability to establish and maintaining excellent communication and relationship with the clients To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Engagement Associate
AECC Global (Study Abroad Consultants)
Gurgaon
2022.10 - 2023.04
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Handling the queries for Students VISA , Accommodation and Study Abroad. Guiding them with the courses they can proceed further to help them achieving their future goals.
Sr Customer Support Representative
Webhelp
Gurgaon
2022.05 - 2022.10
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Taking care of all the inbound calls for Vodafone UK.
- Maintaining the quality services.
Sr Sales Associate
Fareportal pvt ltd
Gurgaon
2019.05 - 2022.04
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked as a Travel sales Associate for US market. Inbound contact center for queries related to flight booking, cancellation and changes.
- Booking flights on GDS(Global Distribution System) like Amadeus, Sabre and other tools.
- Providing customers the best price and taking care of the request related to food, baggage, Insurance and seat assignment.
Sr Sales Associate
Iyogi Technical Services
Noida
2013.05 - 2016.05
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked as a tech sales associate for US process. Handling technical queries and trouble shooting issues.
- Sell warranty extensions and Anti-Virus for consumer systems
- Managed Revenue, Margin and ensure excellent Customer Experience.
Education
High School Diploma -
National Institute of Open Schooling
Noida 2007.03 - 2008.10
High School Diploma -
National Institute of Open Schooling
Noida 2009.03 - 2010.04
Bachelor of Arts - Arts
Kurukshetra University
Kurukshetra 2010.06 - 2013.05
Skills
Strategic planning
undefinedTimeline
Senior Customer Engagement Associate
AECC Global (Study Abroad Consultants)
2022.10 - 2023.04
Sr Customer Support Representative
Webhelp
2022.05 - 2022.10
Sr Sales Associate
Fareportal pvt ltd
2019.05 - 2022.04
Sr Sales Associate
Iyogi Technical Services
2013.05 - 2016.05
Bachelor of Arts - Arts
Kurukshetra University
2010.06 - 2013.05
High School Diploma -
National Institute of Open Schooling
2009.03 - 2010.04
High School Diploma -
National Institute of Open Schooling
2007.03 - 2008.10
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