Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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SHARON MICHELLE JOSEPH

SHARON MICHELLE JOSEPH

Ranchi

Summary

Energetically drove customer satisfaction at American Express India by mastering complaint resolution and dispute management, enhancing time management skills. At Inter-globe Technologies, leveraged Microsoft Office proficiency and learned Amadeus, contributing to process efficiency. Proven track record in elevating account updates and billing procedures, demonstrating a blend of technical acumen and exceptional service dedication.

Overview

14
14
years of professional experience

Work History

Complaint Analyst

American Express India
09.2016 - Current
  • DGT (disputes department) then worked for C2LR (Complaints team) as a Complaint Analyst for a year and then moved back to DGT (Disputes Department)

Inter-globe Technologies
10.2014 - 06.2016
  • Process: United Airlines Baggage Desk (UABD)
  • Process: KLM Social Media Back Office Unit (SMBOU) also learnt Amadeus

S.M. Clearing and Forwarding
07.2011 - 06.2014

Education

12th PASS -

01.2011

10th PASS -

01.2008

B.A - Prog

DU

Skills

  • Windows XP
  • Microsoft Office
  • Complaint handling
  • Time management
  • Account updates
  • Billing procedures

Hobbies and Interests

  • Adventure Sports
  • Cooking

Personal Information

  • Date of Birth: 11/18/91
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Complaint Analyst

American Express India
09.2016 - Current

Inter-globe Technologies
10.2014 - 06.2016

S.M. Clearing and Forwarding
07.2011 - 06.2014

12th PASS -

10th PASS -

B.A - Prog

DU
SHARON MICHELLE JOSEPH