Sharon Morais Bosco

Export Cold Chain Specialist - Pan India (Pharma Vertical).

• Manage end-to-end reefer exports for pharmaceutical clients across Pan-India, ensuring compliance and service excellence.
• Oversaw bookings, documentation, and shipment planning for top-tier customers in pharma sector.
• Coordinated with operations, capacity, customer service, and port partners for seamless execution of shipments.
• Resolved reefer malfunctions urgently to minimize impact on sensitive pharmaceutical cargo.
• Acted as trusted advisor by providing tailored solutions and maintaining robust customer relationships.
• Aligned Maersk’s reefer capabilities with client requirements to enhance service delivery.

Customer Experience Consultant - South India Exports.

• Ensured operational excellence for South DTS customers by managing shipments and providing comprehensive solutions.
• Streamlined stakeholder coordination, resulting in timely resolutions and improved service quality.
• Implemented customer engagement initiatives to foster stronger relationships and boost satisfaction levels.
• Served as Vessel Focal for Mangalore, working closely with vessel operators to enhance efficiency.

Upgraded AI device performance through extensive data input for machine learning processes.

• Analyzed and executed strategies to enhance operational efficiency.
• Sent daily SLA reports to ensure compliance and maintain transparency.
• Conducted calibration sessions to reinforce process understanding among associates.
• Mentored new associates to meet quality standards consistently.
• Managed data entry tasks, ensuring accuracy across multiple systems.
• Trained new team members on data protocols and efficiency best practices.
• Participated in project meetings to discuss new technology implementations.

• Entered booking entries into E-FREIGHT suite for accurate data tracking.
• Generated quotations, securing optimal freight rates for clients.
• Coordinated mail communications with overseas agents and clients to ensure clarity.
• Resolved issues by coordinating with different departments and stakeholders.
• Maintained accurate records of customer interactions in the support system.
• Informed clients of shipment and arrival statuses in a timely manner.
• Collaborated with warehouse personnel to arrange client deliveries efficiently.
• Collaborated with sales teams to understand customer needs and preferences.
• Maintained comprehensive records of completed shipments for reference.
• Conducted regular follow-ups for payment collection from clients.
• Sent routing orders and rates to streamline operational processes.
• Conducted follow-ups with customers to ensure satisfaction with services provided.

Company Overview: Interior Design Company - Wallpapers and Upholstery.

Managed walk-in customer interactions, ensuring professionalism and efficiency.

• Maintained extensive product knowledge to assist clients effectively.
• Scheduled appointments and conducted follow-ups, closing three to four orders monthly.
• Prepared detailed product quotations for timely customer delivery.
• Developed impactful PowerPoint presentations for clients and architects.
• Administered pricing database to guarantee accuracy and accessibility.
• Coordinated applicator scheduling, facilitating project completion ahead of deadlines.
• Executed consistent follow-ups for client payment collection.

• Executed recruitment activities, sourcing candidates via Naukri, Monster, and other job portals.
• Assisted in recruitment processes by screening resumes and scheduling interviews.
• Maintained employee records and ensured compliance with HR policies.
• Conducted cold calls using platforms like LinkedIn to connect with potential candidates.
• Analyzed job descriptions and communicated requirements to candidates, scheduling interviews effectively.
• Managed recruitment for junior to middle-level profiles, successfully closing positions within deadlines.
• Participated in background verification processes, ensuring thorough candidate evaluations prior to offers.
• Initiated and issued offer letters, maintaining a comprehensive database of released letters.
• Organized walk-in interviews to attract varied talent and streamline hiring processes.
• Collaborated with colleges for campus recruitment efforts, including travel to Bangalore for position closures.
• Coordinated onboarding activities for new hires and provided orientation support.