Sharon Prafulla P
Bengaluru
Summary
Experienced Team Lead with 6+ years in AML and KYC operations, specializing in customer due diligence, transaction monitoring, and regulatory compliance. Skilled in leading high-performing teams, process improvement, and ensuring adherence to global AML standards (FATF, OFAC,EU)
Overview
6
6
years of professional experience
Work History
Lead Associate
WNS Global Services
Bengaluru
01.2025 - Current
- Led a team of analysts performing end-to-end KYC onboarding, periodic reviews, and EDD for high-risk clients.
- Oversaw Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and trigger reviews in compliance with AML regulations.
- Managed daily workflow allocation, case prioritization, and SLA adherence with over 95% accuracy.
- Conducted quality control reviews, ensuring adherence to internal policies, FATF, OFAC and EU guidelines.
- Handled escalations and provided subject matter expertise on complex AML/KYC cases including PEPs and sanctioned entities.
- Implemented process improvements, reducing case turnaround time, and backlog by measurable percentages.
- Monitored transaction alerts, sanctions screening, adverse media checks, and risk assessments for corporate and retail clients.
- Prepared and presented daily, weekly, and monthly MIS reports for senior management on productivity, quality, and compliance trends.
- Coordinated with Compliance and MLRO for escalation of suspicious activity reports (SAR/STR).
- Trained, coached, and mentored new hires and existing staff to build AML/KYC domain knowledge, and improve team performance.
- Collaborated with stakeholders, audit, and quality assurance teams to ensure readiness for internal and external regulatory reviews.
- Consistently achieved >98% quality scores and met regulatory audit expectations with zero critical findings.
- Recognized for leadership in achieving high team engagement, reduced attrition, and improved performance.
- Drove operational efficiency by introducing checklists, SOP updates, and automation opportunities.
- Supported regulatory audits and compliance inspections, ensuring 100% documentation accuracy and timely responses.
Sr.SME(Lead)
Concentrix Daksh pvt ltd
Bengaluru
10.2022 - 12.2025
- Implemented and oversaw robust transaction monitoring systems to identify and mitigate suspicious activities
- Conducted in-depth analysis of transaction data to detect potential money laundering and terrorist financing patterns
- Identified and analyzed consumer transactions to detect unusual or suspicious activities, including disputes, identity theft, payment frauds, spam, and scam patterns
- Maintained up-to-date knowledge of evolving AML/KYC regulations and industry best practices.
- Provided expert guidance and support to ensure compliance with regulatory requirements across the organization.
- Conducted comprehensive internal audits and assessments to identify and address compliance gaps.
- Conducted detailed training to enhance team's comprehension of KYC/CDD policies and beneficial ownership.
Senior Transactional Analyst
Concentrix Daksh pvt ltd
Bengaluru
08.2021 - 09.2022
- Guided and supported content moderation teams as an expert in due diligence processes
- Evaluated and refined content moderation procedures for increased compliance with regulatory standards
- Worked with various teams to strategize improvements in content scrutiny for heightened user data protection.
- Tracked KPIs and applied corrective measures for sustained enhancement of due diligence performance.
Transactional Analyst
Concentrix Daksh pvt ltd
Bengaluru
08.2019 - 07.2021
- Spearheaded the bolstering of content moderation teams with profound expertise in AML/CDD best practices and guidelines
- Reviewed compliance-related content, pinpointed risks, and enforced measures to secure client information.
- Curated and refined training modules focusing on rigorous adherence to due diligence protocols.
- Provided expert consultation to team members on complex KYC cases and procedural inquiries
- Engaged with stakeholders to detect trends and scope for enhancements in the due diligence framework.
- Supported the formalization of cutting-edge policies and protocols that enhanced data review quality.
Education
Bachelor of Computer Application -
Kristu Jayanti College
Bangalore06.2019
Skills
- AML / KYC / CDD / EDD
- Transaction Monitoring
- Sanctions Screening & Name Screening
- Team Leadership & Coaching
- Risk Assessment & Mitigation
- Regulatory Compliance (FATF, OFAC, EU)
- Quality Control & Assurance
- Process Improvement / Automation
- Stakeholder & Escalation Management
- Reporting & MI (Management Information)
Timeline
Lead Associate
WNS Global Services
01.2025 - Current
Sr.SME(Lead)
Concentrix Daksh pvt ltd
10.2022 - 12.2025
Senior Transactional Analyst
Concentrix Daksh pvt ltd
08.2021 - 09.2022
Transactional Analyst
Concentrix Daksh pvt ltd
08.2019 - 07.2021
Bachelor of Computer Application -
Kristu Jayanti College