Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SHARON SEBASTIAN

Customer Success And Training
Mumbai,Maharashtra

Summary

Client Account Manager offering 3 year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Worked proactively to improve customer service processes, acquire new business and garner stellar customer feedback. Also tried my hands in Employee Training.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Senior Trainer

MYGATE
Bangalore
02.2020 - 02.2021
  • Provided in-house training to 50+ new employees in Operations concerning Product and related process
  • Analyzed training, trainee outcomes and completion metrics to produce reports for senior management.
  • Developed and implemented training course and aids such as reference materials and presentations.
  • Actively participated in every UAT
  • Provided virtual training to Pan India Operations team on new developments on both process and product during pandemic.

Client Account Manager

MYGATE
Bangalore
01.2019 - 01.2020
  • Managed 110+ clients in South Bangalore
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delegated tasks to existing support team members to help solve on ground service related issues.
  • Coordinated between the tech and clients to meet demands.
  • Collaborated with finance department on invoicing accuracy for applicable services.
  • Actively negotiated and retained all the clients during my tenure and helped on-board new ones'
  • Conducted and participated in city events to promote the brand
  • Handled Google reviews for the company and involved with the product team in implementing new feature requests

Business Development Executive

MULTI RECRUIT
Bangalore
02.2018 - 12.2018
  • Consulted clients on Pre-paid model of hiring
  • Identified and pursued valuable business opportunities to generate new company revenue.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Generated revenue close to 4lac during my tenure
  • Build cordial relationship with existing clients to re-generate business

Buisness Development Executive

CHAMPIONS INFOMETRICS
Bangalore
07.2017 - 01.2018
  • Generated leads in healthcare sector in US, UK region
  • Generated revenue by selling data to new prospects.

Marketing Executive

TYNOR ORTHOTICS
Mohali
08.2014 - 07.2015
  • Analyze sales reports to help achieve monthly targets
  • Assist sales managers with territory mapping and order management
  • Co-ordinate with the production department to help maintain demand and supply
  • Worked with vendors to help sales managers obtain orders

Education

MBA - Marketing And International Business

Amity Business School
Chandigarh, India
08.2015 - 05.2017

BBA - Marketing

Bangalore University
Bangalore, India
07.2011 - 05.2014

Skills

Planning and Forecastingundefined

Interests

Learning New Languages

Animation

Reading

Timeline

Senior Trainer

MYGATE
02.2020 - 02.2021

Client Account Manager

MYGATE
01.2019 - 01.2020

Business Development Executive

MULTI RECRUIT
02.2018 - 12.2018

Buisness Development Executive

CHAMPIONS INFOMETRICS
07.2017 - 01.2018

MBA - Marketing And International Business

Amity Business School
08.2015 - 05.2017

Marketing Executive

TYNOR ORTHOTICS
08.2014 - 07.2015

BBA - Marketing

Bangalore University
07.2011 - 05.2014
SHARON SEBASTIANCustomer Success And Training