Learning New Languages
SHARON SEBASTIAN
Customer Success And Training
Mumbai,Maharashtra
Summary
Client Account Manager offering 3 year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Worked proactively to improve customer service processes, acquire new business and garner stellar customer feedback. Also tried my hands in Employee Training.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Trainer
MYGATE
Bangalore
02.2020 - 02.2021
- Provided in-house training to 50+ new employees in Operations concerning Product and related process
- Analyzed training, trainee outcomes and completion metrics to produce reports for senior management.
- Developed and implemented training course and aids such as reference materials and presentations.
- Actively participated in every UAT
- Provided virtual training to Pan India Operations team on new developments on both process and product during pandemic.
Client Account Manager
MYGATE
Bangalore
01.2019 - 01.2020
- Managed 110+ clients in South Bangalore
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members to help solve on ground service related issues.
- Coordinated between the tech and clients to meet demands.
- Collaborated with finance department on invoicing accuracy for applicable services.
- Actively negotiated and retained all the clients during my tenure and helped on-board new ones'
- Conducted and participated in city events to promote the brand
- Handled Google reviews for the company and involved with the product team in implementing new feature requests
Business Development Executive
MULTI RECRUIT
Bangalore
02.2018 - 12.2018
- Consulted clients on Pre-paid model of hiring
- Identified and pursued valuable business opportunities to generate new company revenue.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Generated revenue close to 4lac during my tenure
- Build cordial relationship with existing clients to re-generate business
Buisness Development Executive
CHAMPIONS INFOMETRICS
Bangalore
07.2017 - 01.2018
- Generated leads in healthcare sector in US, UK region
- Generated revenue by selling data to new prospects.
Marketing Executive
TYNOR ORTHOTICS
Mohali
08.2014 - 07.2015
- Analyze sales reports to help achieve monthly targets
- Assist sales managers with territory mapping and order management
- Co-ordinate with the production department to help maintain demand and supply
- Worked with vendors to help sales managers obtain orders
Education
MBA - Marketing And International Business
Amity Business School
Chandigarh, India 08.2015 - 05.2017
BBA - Marketing
Bangalore University
Bangalore, India 07.2011 - 05.2014
Skills
Planning and Forecasting
Training and mentoring
Relationship building and rapport
Negotiation
Account and territory management
Effective communication
Interests
Animation
Reading
Timeline
Senior Trainer
MYGATE
02.2020 - 02.2021
Client Account Manager
MYGATE
01.2019 - 01.2020
Business Development Executive
MULTI RECRUIT
02.2018 - 12.2018
Buisness Development Executive
CHAMPIONS INFOMETRICS
07.2017 - 01.2018
MBA - Marketing And International Business
Amity Business School
08.2015 - 05.2017
Marketing Executive
TYNOR ORTHOTICS
08.2014 - 07.2015
BBA - Marketing
Bangalore University
07.2011 - 05.2014