SHARON SHARON
Epping
Summary
Motivated student actively pursuing a Certified Professional Accounting (CPA) degree. Recognized for exceptional collaboration, organizational, and time management skills. Committed to advancing career growth and gaining valuable work experience. Possesses a strong foundation in accountancy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Intercruises Shoreside & Port Services
10.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times
- Streamlined check-in and check-out processes for increased efficiency and guest convenience
- Developed strong rapport with returning guests to foster loyalty and repeat business
Guest Service Agent
Abercrombie & Kent
06.2023 - Current
- Company Overview: Akorn, a division of Abercrombie & Kent
- We offer quality Ground Operations services to our various cruise brands all around Australia including P&O, Princess, Carnival, Holland America, Norwegian and Regent, Cunard and Seabourn
- Enhanced guest satisfaction by providing exceptional customer service at the front desk
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector
- Improved team efficiency with thorough training on customer service protocols
- Akorn, a division of Abercrombie & Kent
- We offer quality Ground Operations services to our various cruise brands all around Australia including P&O, Princess, Carnival, Holland America, Norwegian and Regent, Cunard and Seabourn
Tax Agent
My Tax Refund Today
05.2024 - 09.2024
- Identified potential discrepancies in client financial records, ensuring accuracy before submitting returns
- Streamlined tax preparation process for increased efficiency and accuracy
- Reduced client tax liabilities by identifying applicable deductions and credits
- Utilized tax software such as CRM to prepare returns and meet deadlines
Customer Service
McDonald's
05.2022 - 04.2023
- Company Overview: It is an American multinational and the world's largest fast food restaurant chain
- Enhanced customer satisfaction by providing timely and accurate information on products and services
- Streamlined call handling processes for improved efficiency and reduced waiting times
- It is an American multinational and the world's largest fast food restaurant chain
Internship Student
Taxtips
08.2022 - 10.2022
- Company Overview: TaxTips offer an experienced team of tax professionals and specialized tax agents that can prepare the tax return for a maximum tax refund
- Sorted, organized, and maintained files
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program
- TaxTips offer an experienced team of tax professionals and specialized tax agents that can prepare the tax return for a maximum tax refund
Education
Bachelor's of Professional Accounting -
Macquarie University
Sydney, Australia12-2024
High School Examination - Accounting And Business
Army Public School
New Delhi, India03-2020
Secondary School Examination -
Army Public School
New Delhi, India03-2019
Skills
- Computer skills
- Team building and supervision
- Tax law
- Tax software proficiency
- Microsoft office proficiency
Certification
Environmentalist (2015 - 2016)
Australian National Chemistry Quiz (2016 - 2017) National Astronomy Olympiad (2017 - 2018) International Commerce Teacher's Foundation (2018 - 2020)
Google The Fundamentals of Digital Marketing (2021 - Present)
Financial Markets by Yale University (2023 - Present)
Timeline
Guest Service Representative
Intercruises Shoreside & Port Services
10.2024 - Current
Tax Agent
My Tax Refund Today
05.2024 - 09.2024
Guest Service Agent
Abercrombie & Kent
06.2023 - Current
Internship Student
Taxtips
08.2022 - 10.2022
Customer Service
McDonald's
05.2022 - 04.2023
Bachelor's of Professional Accounting -
Macquarie University
High School Examination - Accounting And Business
Army Public School
Secondary School Examination -
Army Public School
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