Sharon Roshni M

-Respond to Phone calls & emails from our current Merchants, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Resolve Merchant issues in a timely and consistent manner Manage time and productivity to meet daily individual and team ticket targets
-Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain basic knowledge of client products and/or services

• To ensure to collect the payments ontime by raising demands
• Addressing the issues/ concerns of the customer is a timely manner and resolving them to register property in the given timelines
• To deliver the home snag free
• To assist the customers during site visit
• To ensure handover process of the unit and projects

• Sales and Promotion of comapny's catalogue range of products
• Business development which includes creating demand, monitoring the sales and achieving the growth as advised by company
• Responsible for creating new business opportunities in existing and new territories in this region
• To visit existing and new markets
• Collection of payments
• Maintaining and updating MIS

• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules
• Prepare and handling of day-to-day documents for delivery
• Assist & update customers with stock queries and shipment schedules
• Liaise with warehouse for shipments
• Prepare monthly reports for KPI
• Any other ad-hoc duties as assigned
• Assist for monthly stock take.

Develop and maintain operational procedures that comply with agency policies, rules and regulations. Maintain and update databases and other required materials to track all cargo shipments. Monitor transport equipment and vehicles to ensure maximum safety, dependability, and efficiency.