Sharon Sukumar Avula
Hyderabad
Summary
Dedicated and enthusiastic Customer Support Advisor with 2
years of experience in the gaming industry & Fraud detection, AML, committed to
Delivering an excellent customer experience and fostering
positive player experiences. Seeking a challenging position
to leverage my skills in problem-solving, communication, and
team collaboration, with the goal of contributing to
innovative projects and driving continuous improvement with
the organization
Overview
3
3
years of professional experience
Work History
Customer Support Advisor
Flutter UKI
Hyderabad
06.2023 - 06.2025
- Investigated suspicious activities related to money laundering and other financial crimes.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
community influencer
Unschool
Hyderabad
02.2022 - 04.2022
- Provided feedback to unsuccessful applicants regarding their qualifications and the hiring process.
- Participated in staff meetings and workshops designed to improve recruitment processes.
- Researched industry trends related to recruitment best practices.
Education
Bachelor of Arts - Journalism And Mass Communication
St Mary's
Hyderabad03-2022
Skills
- Software troubleshooting
- Organization and recordkeeping
- Data management
- Multitasking capacity
- Problem-solving aptitude
- Incident management
Timeline
Customer Support Advisor
Flutter UKI
06.2023 - 06.2025
community influencer
Unschool
02.2022 - 04.2022
Bachelor of Arts - Journalism And Mass Communication
St Mary's
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