Sharook Ismail
System Engineer
Muvattupuzha
Summary
Detail-oriented and proactive System Engineer with hands-on experience in Linux-based server administration, hosting control panels, server monitoring, and virtualization technologies. Proven ability to manage end-to-end server infrastructure, resolve complex technical issues, and lead teams across shifts. Skilled in web hosting environments with a keen focus on system reliability, performance optimization, and continuous learning.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
System Engineer
Metclouds Technologies Pvt. Ltd
09.2023 - Current
- Directed and resolved customer support tickets related to websites and server environments.
- Monitored server performance (load, disk space, mail queue) and executed issue resolutions.
- Installed and configured control panels (WHM, Virtualmin, VestaCP, CWP) and packages.
- Managed DNS, SSL, email deliverability (Exim, Postfix), and Cloudflare configurations.
- Performed server setups and maintenance tasks across Linux and Windows platforms.
- Administered virtual environments (Proxmox, SolusVM), RAID, and OS installations.
- Executed smooth website/email migrations with minimal downtime.
- Led shift operations, team coordination, and escalations handling.
- Delivered internal training sessions on server management and troubleshooting.
- Configured Windows IIS, Lucee, and SSL for web services.
- Performed IPMI management tasks and system re-installations.
- Worked closely with data centers (DCs) for server maintenance and incident resolutions.
Education
Bachelor of Technology (B.Tech) - Civil Engineering
Mahatma Gandhi University
01.2013 - 01.2017
Skills
Operating Systems(Centos, Debian, Ubuntu, Windows)
Control Panels (CPanel, DirectAdmin, Virtualmin, VestaCP, CWP)
Web servers( Apache, Nginx, IIS, Lucee)
Mail Servers(Exim, Postfix)
Virtualizations (Proxmox, SolusVM)
Monitoring Tools (Nagios, Checkmk)
DNS (Bind)
RAID
Cloudflare
Firewall configurations
Backup tools (R1Soft, Acronis)
Server Migration
Performance Optimization
Email Deliverability
Timeline
System Engineer
Metclouds Technologies Pvt. Ltd
09.2023 - Current
Bachelor of Technology (B.Tech) - Civil Engineering
Mahatma Gandhi University
01.2013 - 01.2017
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