Dynamic professional with a proven track record at Amazon, excelling in technical problem-solving and adaptability. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative and operational functions by working collaboratively with C-level executives. Leveraged technical problem-solving and exceptional attention to detail, to boost CSAT ratings by 9%. Possessing exceptional skills in administrative support, event planning, and project management, with a strong commitment to optimizing processes and driving business growth.
Hi, I’m
Sharrath Vassudhevan Sridhar
Summary
Overview
6
years of professional experience
1
Certificate
Work History
Transcom Worldwide
Apple Technical Support Representative
12.2022 - 06.2024
Job overview
- Recognized and appointed for cross functional collaboration with leaders for inspiring and activating individuals at all levels within the organization according to a common vision and mission.
- Answered innumerable volume of phone calls and email inquiries about Apple Pay Fraud and scams happening in US.
- Planned and facilitated conferences, in managing monthly meetings virtually.
- Managed incoming calls and emails, taking appropriate actions to respond or forward messages to respective individuals.
- Used advanced software to prepare documents, reports, and presentations.
- Offered assistance with special projects of diverse complexity.
HGS - Hinduja Global Solutions
Customer Relations Associate
07.2021 - 08.2022
Job overview
- Enhanced customer experience by actively addressing concerns, showing empathy, and quickly resolving issues.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
T2S Software Solutions Pvt Ltd
Systems Engineer
11.2018 - 07.2019
Job overview
- Recognized issues, assessed information, and offered effective solutions.
- Executed software updates and evaluated security patches to enhance Electronic Point of Sale ( EPOS) performance.
- Installed and configured operating systems on EPOS.
- Researched and identified solutions to technical problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Amazon
ML Data Associate-I
04.2016 - 10.2018
Job overview
- Performed repetitive exercises (Transcription and Contextual Annotation) based on the dynamic instructions without compromising on quality.
- Recognized and transitioned into the Goal Success Rate (GSR) team.
- Proficient in Microsoft Office Suite, including advanced skills in Word, Excel, PowerPoint, and Outlook.
- Owned the daily targets against internal and external dependencies.
- Was conferred with "Going the extra mile" on May'18.
CSS Corp Private
Senior Support Engineer
10.2015 - 04.2016
Job overview
- Conducted comprehensive training for customer service representatives, enhancing their skills and leading to a 20% boost in CSAT ratings.
- Collaborated with competing teams to enhance the customer experience, resulting in a significant uptick in satisfaction scores.
- Diagnosed and troubleshot hardware, software and network issues.
- Utilized CSAT surveys to pinpoint areas for improvement, leading to a 9% increase in overall satisfaction.
- Handled confidential and sensitive information with discretion and tact.
Education
St. Clair College Windsor, Ontario, Canada
Post Graduate Diploma from Data Analytics For Business
06.2021
University Overview
- Graduation with Distinction , Fall 2019
- Graduation with Distinction , Winter 2021
Chettinad College of Engineering & Technology Karur, India
Bachelor of Technology from Information Technology
04.2015
University Overview
- 7.40 GPA/CGPA
- First place in Paper Presentation for my Final year project on "Emergency AGPS System" from CARE College of Engineering, Adhiyamaan College of Engineering, KGiSL Institute of Technology and NIT
Skills
- Technical problem solving
- Attention to Detail
- Discretion and Confidentiality
- Adaptability
- Multitasking
- Proficiency in Microsoft Office Suite
- Organizational Skills
- Research Skills
- Excellent written and verbal communication (CELPIP 9)
Certification
- Certified Ethical Hacker (CEH) , EC-Council - Oct '17 to Oct ' 20
Timeline
Apple Technical Support Representative
Transcom Worldwide
12.2022 - 06.2024
Customer Relations Associate
HGS - Hinduja Global Solutions
07.2021 - 08.2022
Systems Engineer
T2S Software Solutions Pvt Ltd
11.2018 - 07.2019
ML Data Associate-I
Amazon
04.2016 - 10.2018
Senior Support Engineer
CSS Corp Private
10.2015 - 04.2016
St. Clair College
Post Graduate Diploma from Data Analytics For Business
Chettinad College of Engineering & Technology
Bachelor of Technology from Information Technology
- Certified Ethical Hacker (CEH) , EC-Council - Oct '17 to Oct ' 20
Athletic Experience
Athletic Experience
- Competent Table Tennis Player with experience in local and regional competitions.
- Competed in Swimming events representing Amazon :)
Athletic Experience
Athletic Experience
- Competent Table Tennis Player with experience in local and regional competitions.
- Competed in Swimming events representing Amazon :)
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