Harsha Vardhan S
Customer support advisor
Hyderabad ,Telangana
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Support Advisor
Rational Services India LLP
Hyderabad
09.2023 - 01.2024
- Continually updated knowledge base articles with relevant information about products or services.
- Communicated effectively with both internal teams and external customers via phone, email, chat.
- Participated in process improvement initiatives aimed at streamlining workflow processes.
Transaction Risk Investigator
Amazon Development Centre
Hyderabad
04.2022 - 09.2022
- Reported findings of investigations to senior management and provided recommendations for risk mitigation.
- Performed due diligence reviews on customers prior to onboarding them as clients.
- Conducted research on new methods of identifying fraudulent activity.
Process Executive
Cognizant PVT LTD HYD
Hyderabad
11.2020 - 01.2022
- Created detailed reports to track progress, analyze results, and identify issues with existing processes.
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Maintained quality control standards by monitoring the performance of process operations.
Education
MBA - Finance
06-2023
Bachelor of Commerce - Accounting
06-2019
Accounting
06-2016
10th - SSC
06-2014
Skills
- Typing
- Fraud Investigation
- Ms office
- Analytical Skills
- Risk Analyst
- Transaction processing
- Problem solving
- Customer oriented
- Target oriented
- Complaint Handling
- Customer service excellence
- Service desk support
- Customer Service
Languages
English
First Language
Hindi
Intermediate
B1
Telugu
Upper Intermediate
B2
Timeline
Customer Support Advisor - Rational Services India LLP
09.2023 - 01.2024
Transaction Risk Investigator - Amazon Development Centre
04.2022 - 09.2022
Process Executive - Cognizant PVT LTD HYD
11.2020 - 01.2022
KGR Institute of Technology And Management - MBA, Finance
Sai Sudhir Degree And Pg College - Bachelor of Commerce, Accounting
Sri Medha V Junior College - , Accounting
Ravindra Bharati School - 10th, SSC
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