Dynamic customer service professional with a proven track record at Wonderrides, excelling in customer engagement and training development. Skilled in digital advertising and lead generation, I effectively resolved customer inquiries while enhancing service standards. My proactive approach and strong communication skills fostered lasting client relationships and improved satisfaction rates.
Hi, I’m
Sharukh
New Delhi
Summary
Overview
8
years of professional experience
Work History
Wonderrides
Customer Service Representative
06.2022 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
Private Credit Card BPO
Credit Card Sales Representative
07.2017 - 10.2019
Job overview
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Education
IGNOUNew Delhi, India
Bachelor of Arts from Arts
06-2027
University Overview
DSSD - Delhi School Of Skill Development
No Degree from Digital Marketing
01-2026
University Overview
Govt. Boys Senior Secondary School No. 1New Delhi, India
12th Class from Arts
06-2016
University Overview
Govt. Boys Senior Secondary School No. 1New Delhi, India
10th Class from Arts
06-2014
University Overview
Skills
- Digital advertising
- Keyword research
- Campaign management
- Search engine optimization
- Lead generation
- Search engine marketing
- Complaint resolution
- Customer service
- MS office
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Timeline
Customer Service Representative
Wonderrides
06.2022 - Current
Credit Card Sales Representative
Private Credit Card BPO
07.2017 - 10.2019
IGNOU
Bachelor of Arts from Arts
DSSD - Delhi School Of Skill Development
No Degree from Digital Marketing
Govt. Boys Senior Secondary School No. 1
12th Class from Arts
Govt. Boys Senior Secondary School No. 1
10th Class from Arts