Sharukh Khan
Customer Service Associate
Mumbai
Summary
Dynamic Customer Service Associate with expertise in customer relationship management, effective communication, and problem resolution. Excel in high-pressure environments by delivering impactful solutions that enhance satisfaction. Committed to fostering positive interactions and meeting customer needs through attentive service and collaborative teamwork. Ready to contribute to a thriving team and elevate service standards with my expertise in customer support.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Apertum Online
04.2024 - Current
- Have to interact with Sporty Bet customers through chats and emails to address their betting issues.
- Handle deposit, withdrawal, bet settlement and many other Sporty Bet Account related issues.
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a X% improvement in customer retention.
Customer Service Associate
Teleperformance (TP)
12.2023 - 03.2024
- Worked for Lloyd Bank chat process. Learned entire process and worked for a month, took chats.
- Handled Lloyd Bank Customer chats related to Account issues.
- Was migrated to PayPal Process. Had to leave Teleperformance because of medical issue.
Associate Customer Support Executive
Tech Mahindra
01.2023 - 12.2023
- Worked for Trans union Cibil Process. Work profile include,
- handling Customer disputes about discrepancy in their Cibil Score.
- Routing the Cibil queries to appropriate department and interacting and co operating with different teams for the Cibil related issue.
- Informing Customers about the status of their dispute through Email.
Back Office Executive
Firstsource
05.2021 - 01.2023
- UK Bank Process (Lloyds Banking Group)
- Was promoted to Sr Customer Service Associate
- Update the required database and Customer Information by putting information from reports received from Onshore
- Writing and Replying Emails to Proprietor
- Give accurate and appropriate information to answer questions, and troubleshoot issues
- Cross-trained in various processes
Back Office Executive
Concentrix
12.2020 - 03.2021
- Customer Service Associate
- US Bank Process (JP Morgan Chase)
- Review Payroll documents
- Resolve Payroll-related documents during the COVID-19 pandemic
- Give accurate and appropriate information to answer questions, and troubleshoot issues
- Team Player
Education
Bachelor of Science - Computers
Pune University
Pune 04.2001 - 01.2012
HSC(12th Science) - Maharashtra, English
Maharashtra State Board
Pune 04.2001 - 01.2008
10th - Maharashtra, English
Maharashtra State Board
Pune06-2006
Skills
Good Communications, Call center experience
Customer relationship management ,Data entry
Issue tracking, Attention to detail, Time management
Tracking complaints , Customer service, Email communication
Dispute resolution, Team collaboration
Timeline
Customer Service Associate
Apertum Online
04.2024 - Current
Customer Service Associate
Teleperformance (TP)
12.2023 - 03.2024
Associate Customer Support Executive
Tech Mahindra
01.2023 - 12.2023
Back Office Executive
Firstsource
05.2021 - 01.2023
Back Office Executive
Concentrix
12.2020 - 03.2021
Bachelor of Science - Computers
Pune University
04.2001 - 01.2012
HSC(12th Science) - Maharashtra, English
Maharashtra State Board
04.2001 - 01.2008
10th - Maharashtra, English
Maharashtra State Board