SHARUN JONES
Summary
Supported teams in achieving cost reductions and improving efficiency through system evaluations. Assisted in project execution by promoting clear communication and collaboration among team members. Contributed to positive change and alignment with organizational goals through effective problem-solving and flexibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Process Leader
Tata Consultancy Services
10.2024 - Current
- Oversaw the documentation of all process changes, maintaining a comprehensive knowledge base for future reference.
- Supported teams during implementations and produced clear instructions outlining changes.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Analysed existing workflows to identify bottlenecks and implemented strategic solutions to optimise productivity.
Analyst
Tata Consultancy Services
01.2022 - 10.2024
- Responsible for overall co-ordination of user acceptance testing and training.
- Provides support in identifying reports, journals, and other authentic sources of market information.
- Client interaction, On call resolution.
Senior Technical Support
Concentrix Daksh Pvt (Microsoft)
11.2018 - 12.2021
- Working closely with clients to resolve their issue within their TAT giving them a delightful experience with satisfaction.
- Solving issues related to teams' collaboration, Deployment, and troubleshooting.
- Conducting research on complex issues, analyzing issues based on the level of incident.
Education
B.A. - Fine Arts
Venkateshwara open university
Skills
- Facilitated conflict resolution among team members Utilized Microsoft Office tools, including Outlook and Teams, to enhance communication Assisted in incident management processes Developed strong interpersonal skills through client interactions Supported user testing by creating test cases Organized documentation for easy access Provided technical troubleshooting assistance Collaborated with leadership to improve team performance Monitored performance metrics to identify areas for improvement
Languages
English (Fluent)
Hindi
Malayalam
Communication Skills
Delivered an exceptional level of service to customers by listening to their issues and solving them along with maintaining the quality level. Confident, Articulate and Professional speaking abilities.
Websites, Portfolios and Profiles
linkedin.com/in/sharon-jones-3663317
Certification
- ITIL certified
Accomplishments
- Advanced from Analyst to Business process lead quickly as result of Team-Player and CSAT master achievements.
Timeline
Business Process Leader
Tata Consultancy Services
10.2024 - Current
Analyst
Tata Consultancy Services
01.2022 - 10.2024
Senior Technical Support
Concentrix Daksh Pvt (Microsoft)
11.2018 - 12.2021
B.A. - Fine Arts
Venkateshwara open university