Travelling
SHARVANAN T P
Senior Associate
Bengaluru,KA
Summary
Seeking a challenging job in a competitive and professional working environment with good scope of utilizing my knowledge and skills for achieving objectives of the organization and in return develop my career abilities. Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
SENIOR ASSOCIATE
WIPRO
07.2019 - 11.2021
- Tracked down hard-to-find merchandise at diverse locations.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Planned and implemented promotional activities, coordinating with peak selling periods to create sales opportunities.
- Developed junior team members and cultivated collaborative culture.
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Developed projects and tracked performance.
ASSISTANT SALES MANAGER
INNOVATIONS, BAJAJ FINSERV
10.2018 - 04.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Marketing and Finance
Jain College
01.2016 - 01.2018
B.com - undefined
Jain College
01.2013 - 01.2016
12th - undefined
Bangalore
University
Pre-University - undefined
Jain College
01.2011 - 01.2013
10th - undefined
New
Cambridge High
School
01.2010 - 01.2011
Skills
Microsoft Office–Word, Excel, PowerPoint, Outlook and AccessTallyERP9
Project Management
Supporting sales staff
New hire training
Service recommendations
Documentation and reporting
Interests
Gaming
Music
Timeline
SENIOR ASSOCIATE
WIPRO
07.2019 - 11.2021
ASSISTANT SALES MANAGER
INNOVATIONS, BAJAJ FINSERV
10.2018 - 04.2019
MBA - Marketing and Finance
Jain College
01.2016 - 01.2018
B.com - undefined
Jain College
01.2013 - 01.2016
Pre-University - undefined
Jain College
01.2011 - 01.2013
10th - undefined
New
Cambridge High
School
01.2010 - 01.2011
12th - undefined
Bangalore
University