Sana Salim Shaikh
Mumbai
Summary
Dynamic Travel Consultant with expertise in global distribution systems at Etraveli Group, excelling in customer service and problem-solving. Proven ability to manage multiple inquiries efficiently, ensuring high customer satisfaction. Skilled in time management and effective communication, consistently transforming challenging interactions into positive outcomes.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Etraveli group
Mumbai
03.2025 - 04.2025
- Trained in global distribution systems, including Amadeus, Sabre, and Edvin, to manage bookings, changes, and cancellations efficiently.
- Provided customer service support to travelers using Etraveli Group websites, such as Gotogate, MyTrip, Flight Network, and Booking.com.
- Assisting customers with ancillary products, like seat selection, extra baggage, insurance, and special requests, offered by Etraveli Group.
- Handling irate and distressed travelers by offering calm, empathetic communication, and quick issue resolution.
- Utilized strong time management and multitasking skills to resolve queries promptly, while maintaining high customer satisfaction during training.
Customer Service Executive
Sitel
Mumbai
09.2021 - 02.2022
- Demonstrated strong time management skills by efficiently addressing multiple customer inquiries, while consistently meeting or exceeding service targets.
- Maintained a professional and courteous demeanor at all times, fostering a positive customer experience, and reinforcing brand reputation.
- Addressed customer complaints with compassion and attentive listening, converting challenging interactions into successful resolutions.
- Supplied effective and reliable support, driving customer satisfaction and fostering enduring retention.
Customer Service Executive
Teleperformance
Mumbai
08.2020 - 09.2021
- Efficiently managed multiple customer inquiries while consistently meeting or exceeding service targets and deadlines.
- Maintained a polite and professional demeanor at all times, ensuring a positive and respectful experience for every customer.
- Successfully handled dissatisfied or irate customers by actively listening, showing empathy, and offering effective solutions.
- De-escalated challenging situations through calm communication, and strong problem-solving skills.
- Delivered prompt, accurate support that contributed to increased customer satisfaction, and long-term loyalty.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai01-2018
12th -
Valia College
Mumbai01-2013
10th -
Little Flower English High School
Mumbai01-2011
Skills
- Time management
- Customer service
- Microsoft office
- Problem solving
- Communication skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Interest & Hobbies
- Reading books
- Gardening
- Cooking
Timeline
Travel Consultant
Etraveli group
03.2025 - 04.2025
Customer Service Executive
Sitel
09.2021 - 02.2022
Customer Service Executive
Teleperformance
08.2020 - 09.2021
Bachelor of Commerce -
University of Mumbai
12th -
Valia College
10th -
Little Flower English High School
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