Sharwan Lal Yadav
Chomu Jaipur
Summary
To reach the pinnacle in the field of management working with a progressive organization that will utilize my talent, skills & where I can work under highly motivated environment & able to acquire sound practical knowledge. Productive unit manager with highly developed skills the field. Hands-on experience managing financial resources and providing exceptional customer service in healthcare facility. Resolves problems quickly. Skilled in managing and maintaining physician orders and supervising nursing staff according to policies and regulations.
Overview
13
13
years of professional experience
Work History
Unit Manager
SMFG India Credit Company Ltd
Rajasmand
07.2024 - 11.2025
- Managed daily operations of credit services and customer support teams.
- Coordinated training programs for staff to enhance service delivery skills.
- Implemented process improvements to streamline loan approval workflows.
- Oversaw compliance with regulatory requirements in credit operations.
- Developed strategies to improve customer satisfaction and retention rates.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Managed team of 15 employees and ensured their productivity.
Sr.Territory Manager
IIFL Samasta finance Ltd.
Hanumangarh
10.2023 - 02.2024
- Managed territory sales strategies and initiatives for financial products.
- Collaborated with cross-functional teams to optimize product offerings and support.
- Led training sessions for new sales staff on company policies and procedures.
- Facilitated customer feedback sessions to gather insights for service improvement.
- Completed day-to-day duties accurately and efficiently.
Sr.Territory Manager
IIFL Samasta finance Ltd.
Alwar
08.2021 - 09.2023
- Managed territory sales strategies and initiatives for financial products.
- Collaborated with cross-functional teams to optimize product offerings and support.
- Led training sessions for new sales staff on company policies and procedures.
- Facilitated customer feedback sessions to gather insights for service improvement.
- Completed day-to-day duties accurately and efficiently.
Sr. Branch Manager
Belstar Microfinance Ltd.
Ajmer
12.2020 - 06.2021
- Managed daily operations of microfinance branch, ensuring adherence to company policies.
- Led a team of staff, providing training and support to enhance performance.
- Developed strategies to improve customer service and client satisfaction levels.
- Oversaw loan processing procedures, ensuring compliance with regulations and standards.
Sr. Branch Manager
RBL Finserve Ltd.
Jodhpur
09.2019 - 10.2020
- Managed daily operations of microfinance branch, ensuring adherence to company policies.
- Led a team of staff, providing training and support to enhance performance.
- Developed strategies to improve customer service and client satisfaction levels.
- Oversaw loan processing procedures, ensuring compliance with regulations and standards.
Unit Manager
Digamber Cap fin Ltd.
Jodhpur
02.2013 - 08.2018
- Managed daily operations of credit services and customer support teams.
- Coordinated training programs for staff to enhance service delivery skills.
- Implemented process improvements to streamline loan approval workflows.
- Oversaw compliance with regulatory requirements in credit operations.
- Developed strategies to improve customer satisfaction and retention rates.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
Education
B.A. -
Rajasthan University
Rajasthan, India01.2012
Sr. Sec pass -
Board of Rajasthan
Rajasthan, India01.2009
Secondary Pass -
Board of Rajasthan
Rajasthan, India01.2007
Skills
- People management
- Customer relationship management
- Process improvement
- Team leadership
- People development
- Problem solving
- Repayment skill
- Good member, motivation skill
- Good communication skills
- Performance management
- Data analysis
- Time management
- Records maintenance
Father's Name
MR. BanshiDhar Yadav
Mother's Name
Smt. Shanti Devi
Languages
- Hindi
- English
- Hindi
Personal Information
- Date of birth: 13/08/1990
- Nationality: Indian
- marital status: married
Hobbies and Interests
- Play cricket
- Traveling
- Listen to music
Disclaimer
I hereby inform that all these details are correct as my knowledge and belief.
Technical Qualifications
- Basic Knowledge of Computers
- Working Knowledge of Internet
Job Profile
- Accountable for the operations of branches and sales of core products
- Responsible for the process allied with cross-selling and portfolio quality maintenance
- Handling the activities correlated with recruitment and people management
- Efficiently monitored the operations, dealt with PR activities
- Implementing effective strategies with a view to achieving business objectives
- Increasing portfolio in both member acquisition and quality improvement of branches
- Maintaining a cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction, and business retention
- Ensure 100% repayment in all the centers, good center discipline, and high attendance levels
- Visit the problematic centers and help the branch manager in solving the problem whenever required
Timeline
Unit Manager
SMFG India Credit Company Ltd
07.2024 - 11.2025
Sr.Territory Manager
IIFL Samasta finance Ltd.
10.2023 - 02.2024
Sr.Territory Manager
IIFL Samasta finance Ltd.
08.2021 - 09.2023
Sr. Branch Manager
Belstar Microfinance Ltd.
12.2020 - 06.2021
Sr. Branch Manager
RBL Finserve Ltd.
09.2019 - 10.2020
Unit Manager
Digamber Cap fin Ltd.
02.2013 - 08.2018
B.A. -
Rajasthan University
Sr. Sec pass -
Board of Rajasthan
Secondary Pass -
Board of Rajasthan