Hi, I’m
Sharwan Singh
Sales Trainer
New Delhi
Summary
proficient, skilled professional with over 14 years of experience in various roles – Learning & development Sales training, Customer Training; Store Sales, Team Training And Also, in
Sales and Sales team lead.
Competent in Change Management, and Vendor Management.
Exploration abilities with a great integration of organized knowledge
Experience of working with Apple, Airtel & Samsung has strong understanding, knowledge of their ecosystem.
Overview
14
years of professional experience
1
Language
Work History
samsung indianew delhi
Sales Trainer
11.2022 - Current
Job overview
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Centum Learning LTDRajasthan
Deputy Manager Training
03.2020 - Current
Job overview
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and implemented updating training programs for 500 plus employees.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
Apple IndiaNew Delhi
Assistant Trainner
04.2016 - 12.2019
Job overview
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Schedule Individual and Team Training plans on Regular Basis
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Apple IndiaNew Delhi
Sr. Iphone Solution Consultant
10.2013 - 03.2016
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Apple IndiaNew Delhi
IPhone Solution Consultant
06.2011 - 08.2013
Job overview
- Increased customer satisfaction by resolving Product Related issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
The Mobile Store, ESSAR GroupNew Delhi
Duty Manager
12.2009 - 12.2011
Job overview
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Optimized processes and supervised 07 employees.
- Managed overstocking, restocking and inventory control procedures during shift.
- Maintained store equipment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
C.S.A, Aditya Birla Group, More Megha Store, FMCGNew Delhi
Customer Service Associate
07.2009 - 11.2009
Job overview
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executes excellent sales floor merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
C.B.S.E. Board
12th
Sunrise University
B.Com
Welingkar
Institute of Management
PGDM
C.B.S.E. Board
10th
Skills
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Timeline
Sales Trainer
samsung india
11.2022 - Current
Deputy Manager Training
Centum Learning LTD
03.2020 - Current
Assistant Trainner
Apple India
04.2016 - 12.2019
Sr. Iphone Solution Consultant
Apple India
10.2013 - 03.2016
IPhone Solution Consultant
Apple India
06.2011 - 08.2013
Duty Manager
The Mobile Store, ESSAR Group
12.2009 - 12.2011
Customer Service Associate
C.S.A, Aditya Birla Group, More Megha Store, FMCG
07.2009 - 11.2009
C.B.S.E. Board
12th
Sunrise University
B.Com
Welingkar Institute of Management
PGDM
C.B.S.E. Board
10th