Sharwari Ghatge
Bengaluru,KA
Summary
Accomplished Team Manager at Gallagher, adept in motivational abilities and operational excellence, enhanced team productivity and employee satisfaction significantly. Skilled in performance coaching and stakeholder management, I have a proven track record of fostering environments that exceed performance goals. My approach has consistently resulted in improved efficiency and stakeholder satisfaction, showcasing a commitment to excellence and leadership. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in Insurance. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
20
20
years of professional experience
Work History
Team Manager
Gallagher
08.2016 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
Customer Care Executive
Qatar Airways
01.2010 - 05.2013
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined customer support processes for improved call handling times and resolutions.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
Claims Negotiater
AXA Business Services
07.2004 - 10.2010
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Created customized training materials for new hires based on specific industry and company requirements, accelerating the onboarding process for negotiators.
- Conducted thorough research on industry trends and market data to inform strategic decision-making during negotiations.
- Oversaw contract lifecycle management from initial drafting through renegotiation or termination while minimizing legal exposure.
- Trained colleagues on advanced negotiation techniques, enhancing the team''s overall skill set and effectiveness in securing favorable terms.
- Enhanced internal collaboration by fostering open communication channels between departments involved in the negotiation process.
- Secured profitable contracts by leveraging a deep understanding of counterpart objectives and constraints.
Education
Bachelor of Arts - English Literature
Fergusson College
Pune, India06.1998
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Performance Coaching
- Meeting facilitation
- Workforce Planning
- Performance Appraisal
- Staff Development
- Operational Excellence
- Stakeholder Management
- Succession Planning
Accomplishments
- Supervised team of 22 staff members.
- Documented and resolved Invalid clarification which led to minimum clarifications.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Team Manager
Gallagher
08.2016 - Current
Customer Care Executive
Qatar Airways
01.2010 - 05.2013
Claims Negotiater
AXA Business Services
07.2004 - 10.2010
Bachelor of Arts - English Literature
Fergusson College