Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
Generic

Shashank

Summary

With over five years of experience in product management, I have gained valuable expertise in roles such as product and business operations and delivery management. Throughout my career, I have consistently made significant contributions to product development and collaborated closely with stakeholders to develop effective solutions. As a highly motivated professional, I am thrilled to explore new opportunities in a fast-paced environment where I can continue to expand my skills and have a meaningful impact on product management.

Overview

6
6
years of professional experience

Work History

Business Analyst

Pixelque Software
Ahmedabad
08.2023 - 09.2024
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Performing different types of tests such as Regression Testing, User Acceptance Test (UAT)
  • Prepare internal and client-facing Release Notes.
  • Development of a user-friendly, no-code app builder, enabling those with limited coding experience to effortlessly create customized applications
  • Enhanced app functionality by adding user-friendly features for easy record addition and management, boosting overall engagement and improving user experience
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Developed new features 'Smart Workflow', 'Schedule', and 'Tasks' for customer-facing product
  • UI enhancements of existing products to maintain uniformity in products.
  • Development of Single Sign On (SSO) feature
  • Prepare 'Product Roadmap'
  • Solve Dev/QA's doubts/questions regarding any user stories or bugs.
  • Facilitate Sprint Grooming and Pointing session
  • Give demos of the product or newly developed features of the product.
  • Provide functional knowledge of the product.
  • Conducted market research to identify potential opportunities for new product development.

Business Analyst

Agilite Tech
Remote
08.2021 - 07.2023
  • Understand business requirements and design product, placement & rollout strategy
  • Gather new requirements from PO/PM and convert it into user stories
  • Performing different types of tests such as Regression Testing, User Acceptance Test (UAT)
  • Prepare internal and client facing Release Notes
  • Developed new feature 'Results History' for one of customer product
  • Developed new feature 'Profile' for customer facing product
  • UI enhancements of existing products to maintain uniformity in product
  • Prepare 'Product Roadmap'
  • Solve Dev/QA's doubt/questions regarding any user stories or bugs
  • Facilitate Sprint Grooming and Pointing session
  • Create L3 tasks based on client's requests
  • Give demo of product or newly developed feature of product
  • Provide functional knowledge of product
  • Design underlying processes and SOP improve processes to enhance efficiency and effectiveness

Data Analyst

Onco.Com
Bengaluru
10.2019 - 11.2020
  • Understand business requirements and design product, placement & rollout strategy
  • Design underlying processes and SOP improve processes to enhance efficiency and effectiveness
  • Defined SOP for monitoring of the cases that should get handed over from Onboarding team to Customer Ops team
  • Designed customer flow for the Onboarding team and Customer Ops team
  • Achieved increased in monthly customer onboarding from 7% to 10%
  • Achieved quick customer onboarding and better customer experience
  • Performing different types of analysis to understand our customers
  • Developed new feature 'CallOnco' during Covid-19 lockdown period to accelerate sales
  • Achieved 50 customers conversion per day
  • AOV 1000/-
  • Analysis of upsell like chemo analysis, diagnosis analysis to understand customer behaviors
  • Performed dropout analysis
  • Achieved to bring dropout rate 15% to 10%
  • Defined features for building sales CRM for seamless operation
  • Performed timeline analysis of customer associating at different stages of Cancer
  • Analysis of different products to understand which gives us most business
  • Preparation of weekly, monthly, and quarterly reports
  • Core expertise in analyzing huge volumes of data and deriving insights using MS Excel

Product Analyst

MEDLIFE.COM
Bengaluru
11.2018 - 10.2019
  • Understand business requirements and design product, placement & rollout strategy
  • Design underlying processes and SOP improve processes to enhance efficiency and effectiveness
  • Performance mapping of operations through dashboards/reports
  • Training and mentoring of management with respect to new initiatives, managing operations issues
  • Use of MS-Excel to perform data analytics on multiple customer data (CRM, Marketing, Usage) to gain consumer insights to form business cum operation strategy
  • Core expertise in analyzing huge volumes of data and deriving insights using MS Excel
  • Lead the last mile delivery for patient support program (PSP)
  • Manage to achieve 90% delivery SLA for PSP's orders
  • Manage the last mile delivery for 3rd party delivery vendors for regular orders
  • Achieved 6% increase in last mile delivery within SLA
  • Coordinated with different fulfillment center stakeholders to ensure orders get delivered with SLA
  • Analysis the support agent's performance and build calling campaign planning and roadmap with respect to agents
  • Increase in call conversion from 42% to 57%
  • Increase in order conversion from 12% to 18%
  • Build the callback logic for unanswered calls
  • Able to convert 37% of unanswered calls into answered ones
  • Cold Calling enhancement feature to increase order and leads from cold calling
  • Increased order conversion from 1% to 3%
  • Developed Renew & Delivery Now flow for subscription flow
  • Worked on auto complaint management system to get rid of manual follow-ups on complaints
  • Improved user experience on shop-OTC product page for private labels

Education

B.Tech. - Civil Engineering

Cochin University of Science And Technology
Kochi
05-2018

Senior Secondary School -

B.R.S.Y COLLEGE
Patna
05-2011

Higher Secondary School -

Kendriya Vidyalaya
Patna
05-2008

Skills

  • Competitive Analysis
  • User and UX Research
  • Customer requirements analysis
  • Requirements Gathering
  • User Stories
  • PRD (Product Requirements Document)
  • Product Lifecycle Management
  • Backlog management
  • Prioritization and Execution
  • Agile methodology
  • Scrum processes
  • Sprint Planning
  • Jira (for task management and tracking)
  • Stakeholder Management
  • Teamwork and Collaboration
  • Cross-functional Collaboration
  • Problem-Solving
  • Strategic Thinking
  • User Acceptance Testing (UAT)

Hobbies and Interests

  • Cooking
  • Gardening
  • Traveling
  • Tech Enthusiasm
  • Gaming
  • Reading
  • Looking for business ideas

Personal Information

  • Age: 31
  • Gender: Male

Timeline

Business Analyst

Pixelque Software
08.2023 - 09.2024

Business Analyst

Agilite Tech
08.2021 - 07.2023

Data Analyst

Onco.Com
10.2019 - 11.2020

Product Analyst

MEDLIFE.COM
11.2018 - 10.2019

B.Tech. - Civil Engineering

Cochin University of Science And Technology

Senior Secondary School -

B.R.S.Y COLLEGE

Higher Secondary School -

Kendriya Vidyalaya
Shashank