SHASHANK AGGARWAL
Delhi
Summary
Senior Technical Engineer with expertise in system architecture, network security, and cloud computing. Demonstrated ability to deliver impactful solutions through strategic planning and efficient execution. Proven skills in problem-solving and cross-functional collaboration, ensuring optimal performance and scalability in projects.
Overview
9
9
years of professional experience
Work History
Senior Technical Engineer
British Telecom
Gurugram
10.2024 - Current
- Improving IT infrastructure reliability while reducing costs.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Collaborated with other departments in order to develop comprehensive technical plans that met their individual goals.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Maintained a high level of customer service satisfaction by troubleshooting and resolving complex technical issues.
- Utilized various software and tools to streamline processes and optimize performance.
IT Manager / Dialer Expert
UverTecch Solutions Pvt. Ltd.
Noida
09.2021 - 09.2024
- Company Overview: A company focused on providing IT solutions and services.
- Running regular checks on network and data security.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organization.
- Designing training programs.
- Conducting regular system audits.
- Overseeing and determining timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
- A company focused on providing IT solutions and services.
IT Manager / Server Manager
C.G.S. Pvt. Ltd.
South West Delhi
04.2019 - 05.2021
- Company Overview: A company providing IT support and services.
- Resolve any issues related to the servers, networks, and telecommunications by consistently troubleshooting and strict monitoring.
- Network Support, Network Administration and Management, Switching and Routing, along with Linux.
- Consistently monitor network errors, malware, and all issues pertaining to security.
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
- A company providing IT support and services.
IT Manager
Hotel Glitz Westend Inn
South West Delhi
09.2018 - 03.2019
- Company Overview: A hospitality organization offers lodging and services.
- Maintain servers and multiple domain machines running various operating systems, such as Windows, Linux, and macOS, to facilitate multiple business functions and databases.
- Trained university students in computer network defense techniques.
- Investigated alerts created by IDS/IPS, including malicious file uploads, compromised servers, SQL injections, and port scanning.
- Using IDS and Opera PMS software as an administrator.
- A hospitality organization offers lodging and services.
IT Executive
3D Computing
East Delhi
04.2017 - 08.2018
- Company Overview: A company focused on IT solutions and consulting.
- Successfully led key 'RFID' projects which resulted in positive outcomes.
- Monitored multiple databases to keep track of all company inventories.
- Level 4 Repairing of projectors, computers & camera.
- Cloud Computing.
- Work on online DVR, RFID, trackers.
- A company focused on IT solutions and consulting.
IT Executive
HCL Comnet systems & Service Ltd.
Gurugram
02.2016 - 03.2017
- Company Overview: A company providing IT services and solutions.
- Technical Customer Support.
- Cloud Computing.
- A company providing IT services and solutions.
Education
Bachelor of Computer Applications -
Maharaja Agrasen Himalayan Garhwal University
Noida05.2023
12th Grade -
C.B.S.E Board
India04.2015
10th Grade -
C.B.S.E Board
India04.2013
Skills
- VoIP technology
- Linux administration
- SQL database management
- IP PBX systems
- Cloud computing solutions
- Server management
- Wireless LAN (WLAN)
- CCNA certification
- CCNP certification
- Active Directory management
- Network design
- Routing protocols
- Configuration management
- Firewall security
- Training program development
- Business strategy development
- Customer service representative (CSR)
- Intrusion detection systems (IDS)
- Mac OS proficiency
- Opera PMS expertise
- Windows OS support
- Network troubleshooting techniques
- Data security measures
- Project management methodologies
- Customer service excellence
- Performance optimization strategies
- Technical support services
Languages
- Hindi, Native
- English, Proficient
Timeline
Senior Technical Engineer
British Telecom
10.2024 - Current
IT Manager / Dialer Expert
UverTecch Solutions Pvt. Ltd.
09.2021 - 09.2024
IT Manager / Server Manager
C.G.S. Pvt. Ltd.
04.2019 - 05.2021
IT Manager
Hotel Glitz Westend Inn
09.2018 - 03.2019
IT Executive
3D Computing
04.2017 - 08.2018
IT Executive
HCL Comnet systems & Service Ltd.
02.2016 - 03.2017
Bachelor of Computer Applications -
Maharaja Agrasen Himalayan Garhwal University
12th Grade -
C.B.S.E Board
10th Grade -
C.B.S.E Board
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