Versatile Customer Success Consultant having expertise in change management and process transformation. With a focus on providing actionable insights and resolving issues in a timely manner, I excel at maximizing customer satisfaction and increasing module adoption. As a dedicated team player, I am now seeking a leadership role in which I can manage and motivate teams to achieve their goals while showcasing my leadership skills.
Hi, I’m
Shashank Agrawal
E-2602, Sudama Nagar, Indore
Summary
Overview
5
years of professional experience
1
Certification
Work History
Darwinbox Digital Solutions Pvt. Ltd.Pune
Customer Success Consultant
04.2022 - Current
Job overview
- Boosted customer loyalty by increasing Net Promoter Score (NPS) from 6 to 10 in one cycle by implementing effective customer success strategies.
- Reduced Turnaround Time (TAT) for generating offers by 300% by transforming the end-to-end recruitment process, increasing feature utilization and module adoption
- Streamlined the onboarding process by automating sign off policies, undertaking and reference forms along with workflow tasks and BGV vendor process management
- Automated the payroll process and implemented sandwich leave through HRMS. Additionally, executed the addition of Statutory Bonus and ESIC in the salary structure
- Automated the query resolution process with defined Service Level Agreement (SLA) and improved resolution and response time through the Helpdesk Module
- Compiled customer feedback for cross-functional teams and external vendors to ensure synchronization between the database and other software improving product and service features.
- Conducted Quarterly Business Reviews (QBRs) to drive value and increase engagement through stakeholder management.
- Presented demos for various non-contracted modules and helped in successfully managing and closing end-to-end Upsell Opportunities.
- Increased employee engagement through various activities on the internal social platform and helped gather insights about employee sentiment by crafting and executing various pulse survey forms.
- Consulted actionable insights through various reports and analytics modules related to employee retention by analyzing attrition and headcount data.
xMonks - An EcosystemGurugram
Associate Business Head
07.2021 - 04.2022
Job overview
- Ownership of the entire sales cycle - Prospecting, Opportunity discovery, Consulting, Commercials and managing P&L
- Brainstormed strategies to penetrate the leadership development and coaching initiatives into the social sector
- Collaborated with NGOs and social enterprises to identify pain points and closed the gaps with customized solutions
- Spearheaded an event with a focus on creating awareness about the initiative with a footfall of 100 change makers
Gofodu EdutechIndore
Subject Matter Expert
01.2017 - 03.2018
Job overview
- Developed and strategized curriculum for DILR for CAT and other MBA entrance exams in the online education domain
- Produced over 125 videos covering all topics in DILR, to enhance student engagement
- Devised social media marketing strategy by conducting competitor analysis and secondary research for the Indian EdTech market
Algonox Technologies Pvt LtdHyderabad
Area Sales Manager
07.2015 - 12.2016
Job overview
- Facilitated end-to-end client relationships, resulting in successful negotiations, contracting, and result tracking
- Led a team of 6 sales interns for 2 months, recruiting, training, and coordinating with them to achieve business objectives
- Collaborated with and on-boarded over 500 restaurants, spas, and salons to the platform in 8 months, demonstrating strong business development skills
- Successfully formulated B2B sales strategies, visiting 50+ corporate with a 20% conversion rate
- Designed and implemented strategies for institutional sales to achieve set targets for Robotics Process Automation (RPA) certification course
Education
Indian Institute of ManagementRohtak
MBA from Marketing, Strategy And Human Resource Management
04.2021
University Overview
Shri Vaishnav Institute of Technology And ScienceIndore
Bachelor of Engineering from Electrical And Electronics Engineering
06.2015
University Overview
Skills
- Customer Success
- HRIS Implementation
- Stakeholder Management
- Team Collaboration
- Project Management
- Building Successful relationships
Certification
· Lean Six Sigma (Green Belt) by KPMG
Availability
See my work availability
Not Available
Available
monday
tuesday
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morning
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evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Timeline
Customer Success Consultant
Darwinbox Digital Solutions Pvt. Ltd.
04.2022 - Current
Associate Business Head
xMonks - An Ecosystem
07.2021 - 04.2022
Subject Matter Expert
Gofodu Edutech
01.2017 - 03.2018
Area Sales Manager
Algonox Technologies Pvt Ltd
07.2015 - 12.2016
Indian Institute of Management
MBA from Marketing, Strategy And Human Resource Management
Shri Vaishnav Institute of Technology And Science
Bachelor of Engineering from Electrical And Electronics Engineering
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