Shashank Bake
Banking
Thane
Summary
Aiming for executive level especially H.O Opportunities with an organization of high repute.
A qualified and experienced Banking Professional possessing extensive knowledge & skills in retail liability branch banking Operations, Audit, Compliance and Business development with an experience of 17 years having been associated with organizations of repute like “AXIS BANK LTD” and “YES BANK LTD”.
Overview
17
17
years of professional experience
8
8
Certifications
Work History
Review Lead
YES BANK
4 2022 - Current
- Review and Publish of Operational Performance Dashboards viz- Branch Health Score Card, Branch Risk Index, Leadership visits, Cash Analysis Reports etc
- Review of existing Branch operation processes and improvements
- Designed and implemented multiple Excel dashboards that enabled branch teams to efficiently track and comply with operational tasks and pendencies.
- Review of repeat Internal Audit observations at branches and implement corrective action for avoidance further.
Vice President
YES BANK
08.2016 - 03.2022
- Cluster Head: Service and Operations: KRA include Branch profitability and Compliance of Branches within the cluster
- Comprehensive Experience of 3 Geographies and markets of Pune – 13 Branches (Current), Nagpur -6 Branches, Bhopal – 5 Branches
- Shouldering Responsibilities of Overall Administration of Branches within the cluster by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment
- Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s
- Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks
- Effective and timely Resolution of Customer Complaints and Queries within the Cluster Branch.
Senior Manager
YES BANK
03.2015 - 08.2016
- Team Leader: City Processing Hub: Pune
- Back office Set up for managing Cash Management, Clearing and Account opening form Processing HUB for Pune Branches
- Effective Cash management for management for Pune branches ensuring minimal Cash retention at branches and cost-free excess offload
- Processing of Outward clearing cheques collected across Pune branches through CTS
- Processing of Account opening Physical AOF of Acquisition team and ensuring defined TAT and FTR percentages.
Manager
YES BANK
04.2012 - 02.2015
- Deputy Branch Manager: Shouldering Responsibilities of Overall Administration of Branches by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment
- Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s
- Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks
- Effective and timely Resolution of Customer Complaints and Queries within the Branch.
Dy. Manager
AXIS BANK
02.2011 - 03.2012
- Ops Head: Shouldering Responsibilities of Overall Administration of Branches by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment
- Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s
- Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks
- Effective and timely Resolution of Customer Complaints and Queries within the Branch.
Dy. Manager
AXIS BANK
02.2008 - 02.2011
- Branch Sales Manager: Shouldering Responsibilities of Overall Administration of Branches by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment
- Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s
- Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks
- Effective and timely Resolution of Customer Complaints and Queries within the Branch.
Executive
AXIS BANK
07.2007 - 02.2006
- Front Desk officer: Shouldering Responsibilities of Overall Administration of Branches by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment
- Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s
- Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks
- Effective and timely Resolution of Customer Complaints and Queries within the Branch.
Education
B.COM, M.B.A, LLB, C.A.I.I.B
Skills
Business Planning and Development of Banking and Financial Products
Branch Administration & Operations
Audit & Compliance
Process & Service Improvements
Customer Complaints and Query Management
Recruitment and Staffing
Branch Profitability
Data analysis and Visualization
Advance Excel skills and VBA Proficiency
Certification
Certified Bank Compliance Officer-Oct 2014 (Certification of IIBF-Post CAIIB)
Accomplishments
- Rated 1 throughout all Yearly Appraisals in Yes bank.
- Qualified MOSCOW ISTP Q4 JFM 2019 for Achievement of Fee Targets.
- Winner of “CA-SA Lao Switzerland Jao” annual contest for FY 2008-2009- For overachieving CASA CDAB annual Budgets Being Branch Sales Manager for Nanded Main Branch. - AXIS BANK
- Winner for “GOLD PLUS LEAGUE”, a DEBIT CARD contest, in FY 2009-2011-For Overachieving the Debit Card Sales Budget being Branch Sales Manager for Nanded Main Branch. - AXIS BANK
- Winner of Champions’ Trophy for Overachieving Half yearly MEB Budgets for September 2008 being Branch Sales Manager at Nanded Main Branch AXIS BANK
- Achieved CASA CDAB budgets for consecutive two financial years FY 2008-2009 & FY 2010-2011 being Branch Sales Mgr at Nanded Branch
- Achieved “AA” Audit rating being the operations head at Taroda Naka, Nanded Branch- AXIS BANK being Operations Head.
- Achieved consecutive “GOOD” audit rating for Year 2013, 2014 and 2015 at Yes Bank- Panjim Branch being DBM.
Experience & deliverables
- Review Lead, Central Monitoring Unit: Offsite Monitoring, Review and Publish of Operational Performance Dashboards viz- Branch Health Score Card, Branch Risk Index, Leadership visits, Cash Analysis Reports etc., Review of existing Branch operation processes and improvements., Review of repeat Internal Audit observations at branches and implement corrective action for avoidance further.
- Cluster Head, Service and Operations, Pune 1 and Nagpur cluster (19 Branches), KRA include Branch profitability and Compliance of Branches within the cluster., Comprehensive Experience of 3 Geographies and markets of Pune – 13 Branches (Current), Nagpur -6 Branches, Bhopal – 5 Branches., Shouldering Responsibilities of Overall Administration of Branches within the cluster by ensuring Smooth Operations, Conducting Periodic Audit, Ensuring Compliance, Enhancing Service levels, Staffing and Recruitment., Overseeing and Reviewing Staff to improve productivity level across business and operational KRA’s., Co-ordinating with HO- Process teams and providing inputs for process improvement and Service level enhancement in line with competition banks., Effective and timely Resolution of Customer Complaints and Queries within the Cluster Branch.
- Team Leader, City Processing Hub: Pune, Back office Set up for managing Cash Management, Clearing and Account opening form Processing HUB for Pune Branches., Effective Cash management for management for Pune branches ensuring minimal Cash retention at branches and cost-free excess offload., Processing of Outward clearing cheques collected across Pune branches through CTS., Processing of Account opening Physical AOF of Acquisition team and ensuring defined TAT and FTR percentages.
Currentresidence
A401 RUSTOMJEE ATHENA, A Wing, Pipeline Road, Thane, Maharashtra, 400601
Hometown
Solapur
Careerpath
- YES BANK, Review Lead – Offsite Monitoring Central Monitoring Units, 04/2022, Present
- YES BANK, Vice President: Cluster Head: Service and Operations, 08/2016, 03/2022
- YES BANK, Senior Manager: Team Leader: City Processing Hub, 03/2015, 08/2016
- YES BANK, Manager: Deputy Branch Manager, 04/2012, 02/2015
- AXIS BANK, Dy. Manager: Ops Head, 02/2011, 03/2012
- AXIS BANK, Dy. Manager: Branch Sales Manager, 02/2008, 02/2011
- AXIS BANK, Executive: Front Desk officer, 07/2007, 02/2006
Personal Information
Date of Birth: 01/27/1984
Training
- Banking Awareness & Prevention of Frauds,7 Days-Axis Bank
- Orientation Trainings for operations Heads-3 Days- Axis Bank
- CTS-Frauds and processes-NPCI & RBI
Timeline
Vice President - YES BANK
08.2016 - 03.2022
Senior Manager - YES BANK
03.2015 - 08.2016
Manager - YES BANK
04.2012 - 02.2015
Dy. Manager - AXIS BANK
02.2011 - 03.2012
Dy. Manager - AXIS BANK
02.2008 - 02.2011
Executive - AXIS BANK
07.2007 - 02.2006
- ,
Review Lead - YES BANK
4 2022 - Current