Shashank C
Vijayanagar, Bengaluru
Summary
Dynamic Operations Manager with a proven track record at Kouzina Food Tech PVT LTD, enhancing profitability through strategic inventory management and effective communication. Skilled in customer service and adept at fostering teamwork, I excel in creating innovative processes that elevate guest experiences and drive operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Kouzina Food Tech PVT LTD - PRASH ENTERPRISES
Bengaluru
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Headout - Tourlandish Online Ventures PVT LTD
Associate Reservation Operations
Bengaluru
11.2021 - 5 2023
- Handled reservations in a timely manner to give every Headout guest a pleasant experience.
- Essentially acted as a bridge between our supply partners and guests by communicating effectively.
- Took initiative to create processes that make booking fulfillment methods more progressive.
- Was creative when it come to handling escalations from our guests or supply partners.
Research Project
Chandru Tailors & Textiles
Bengaluru
02.2021 - 03.2021
- Delivered clerical support by handling range of special requirements.
- Interacted with customers in-person to provide information.
- Analyzed problems, identified solutions and made decisions.
- Maintained organized inventory by checking stock to determine supply levels and delivering materials to work stations.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Research Project
Karnataka Milk Federation
Bengaluru
01.2019 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intern
Sun Zone Solar System India Private Limited
Bengaluru
06.2018 - 07.2018
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Reviewed related literature and conducted investigations to support research efforts.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
Education
MBA - Marketing
PES College of Engineering
MandyaBBA - International Business And Marketing
PES University
BengaluruPre-University - Science Education - PCMC
Shree Swaminarayan Gurukul International School
Bengaluru10th Grade - Science Education - ICSE
De Paul International Residential School
MysuruSkills
- Effective communication
- Customer service
- Attention to detail
- Interpersonal skills
- Communication
- Active engagement
- Adaptability
- Teamwork
Languages
Kannada, English and Hindi
Timeline
Operations Manager
Kouzina Food Tech PVT LTD - PRASH ENTERPRISES
12.2023 - Current
Headout - Tourlandish Online Ventures PVT LTD
Associate Reservation Operations
11.2021 - 5 2023
Research Project
Chandru Tailors & Textiles
02.2021 - 03.2021
Research Project
Karnataka Milk Federation
01.2019 - 04.2019
Intern
Sun Zone Solar System India Private Limited
06.2018 - 07.2018
MBA - Marketing
PES College of Engineering
BBA - International Business And Marketing
PES University
Pre-University - Science Education - PCMC
Shree Swaminarayan Gurukul International School
10th Grade - Science Education - ICSE
De Paul International Residential School