Travelling and outdoor activities
Shashank Dabral
Credit Operations
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Sr. Underwriter
Sbi Cards & Payments Pvt Ltd
Gurgaon
11.2018 - Current
- Card processing unit
- Process normal credit card by following the policies defined by the company.
- Follow different policies for different sourcing channels..
- Responsible for CPV underwriting based on guidelines issued by the bank..
- Handling customer escalations & queries related credit cards & suggest them the curing measure for credit cards issuance …
- TAT management (Turn Around Time)
- MIS generation & Publishing: Publishing productivity MIS , Track approval rate through MIS, track vendor performance as well ..
- Handling error rectification process as well.
- Taking care of priority processing for VIP application.
Sales Executive
I Process Services Pvt Ltd (ICICI BANK)
New Delhi
08.2017 - 07.2018
- Handling 5 branches at Dwarka region.
- Lead generation from the branch/ cold calling and convert lead into business.
- Preparing sales report and participate in sales meeting.
- Understand the customer need and deliver the best product as per the customer requirement.
- Create & maintain the relationship with the branch customers and understand the customer needs and deliver them good services.
- Having good product knowledge.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Junior Officer
HDB Financial Services (HDFC BANK)
New Delhi
12.2015 - 07.2017
- Indexing & Data preparation is an activity to reduce the physical flow of application .
- Conduct CPV for credit card issuance.. o Responsible for CPV quality check & sampling …
- Contributing in Cross selling’s ..
- Vendor management : Outsource the vendors for CPV done & provide them training to do the same & tracking the vendor performance to improve the CPV quality..
- Responsible for CPV underwriting based on guidelines issued by the bank..
- Handling customer escalations & queries related credit cards & suggest them the curing measure for credit cards issuance …
- MIS generation & Publishing: Publishing productivity MIS , Track approval rate through MIS, track vendor performance as well ..
Education
Master in Computer Applications - CS & IT
Dev Bhoomi Groups of Institution
Dehradun 06.2012 - 06.2015
Bachelor of Computer Applications - CS & IT
Institute of Technology And Management
Dehradun 06.2009 - 06.2012
12th Class | - Commerce | CBSE Board
Maharishi Vidhya Mandir
Dehradun 04.2008 - 05.2009
10th Class - CBSE Board | 2006-2007
Maharishi Vidhya Mandir
Dehradun 04.2006 - 05.2007
Skills
MS Excel, MS Word, Power Point
Analytical skills & Decision-making skills
Certification in KYA AML (Udemy)
Supportive and co-operative
Leadership skills & Multitasking
Certification
Certifications on KYC AML (udemy.com)
Interests
Cooking or gardening
Creative arts, including writing, music, painting and crafts
Personal Information
I am a keen learner and enthusiastic about learning.
Date of Birth: 29-March-1991
Languages known: English, Hindi .
Nationality: Indian.
Timeline
Certifications on KYC AML (udemy.com)
02-2023
Sr. Underwriter
Sbi Cards & Payments Pvt Ltd
11.2018 - Current
Sales Executive
I Process Services Pvt Ltd (ICICI BANK)
08.2017 - 07.2018
Junior Officer
HDB Financial Services (HDFC BANK)
12.2015 - 07.2017
Master in Computer Applications - CS & IT
Dev Bhoomi Groups of Institution
06.2012 - 06.2015
Bachelor of Computer Applications - CS & IT
Institute of Technology And Management
06.2009 - 06.2012
12th Class | - Commerce | CBSE Board
Maharishi Vidhya Mandir
04.2008 - 05.2009
10th Class - CBSE Board | 2006-2007
Maharishi Vidhya Mandir
04.2006 - 05.2007