SHASHANK DUBEY

1-Manage all top builders' accounts in Bangalore, Pune, and Hyderabad.

2-Managing 25 enterprise accounts, I have been the voice of the customer to resolve issues through escalation points, take corrective measures as required for NPS, customer satisfaction (CSAT), and quality experience.

3. Interact with internal and external stakeholders; serve as the single point of contact for clients. Interact with external vendors and collaborate with internal cross-functional teams (product, risk, finance, operations, marketing, engineers, research, support, legal) to solve problems and provide feasible solutions to clients.

4-Act as the SPOC from the product team, with post-sales initiatives on upsell and cross-selling opportunities.Prepare online ad campaign performance reports and post-campaign execution analyses for clients.

5-Conduct training sessions on products, technologies, trends to drive adoptions for the customers and retention.Interact, engage with the client leadership to communicate and update progress on account plan, project delivery, foreseeable risks/ obstacles.

6-Achieve KRA, KPI while identify, measure, track and analyse key account metrics.

1-Responsible for managing campaign performance, customer retention, and complaint resolution, while implementing processes to streamline turnaround time for addressing customer grievances and escalations, and completing the sales cycle in the real estate industry.

2-This role also involves extensive strategic experience in marketing and brand promotion, brand activity planning, and implementation, with a special focus on space selling.

3-Experienced in managing post-sales teams.

4-Possess excellent communication, teamwork, and leadership skills, with a strong reputation for integrity, diplomacy, and flexibility.

1-Explore business potential, opportunities, and clientele to secure profitable business volumes in Internet marketing, SAAS ,Software selling,concept selling, B2B online ad sales, online marketing, and SEM across the region.on

2-Sell SEM packages on Google Ads, Yahoo Ads, and Bing Ads (Search Engine Marketing), along with SEO (Search Engine Optimization) and SMO (Social Media Optimization) solutions to prospects

3-Design and implement market strategies to stay ahead of the competition.on

4-Drive new business development and client retention.on

5-Meet prospective clients, close deals, and achieve desired targets.ts

6-Responsible for monitoring the sales team's performance by establishing a system of reports and communications, including sales reports and cyclical sales meetings.

1-Achieve monthly, quarterly, and annual sales targets by closely monitoring key metrics, including new sales, up-selling, calls, fresh meetings, follow-ups, cold calls, reference generation, and cost of sales.

2-Prepare and maintain weekly sales MIS reports.

3-Hire, train, retain, and manage the sales team.

4-Ensure strict adherence to the sales process and internal procedures, including client meetings, reporting systems, and individual deliverables.

5-Conduct centralized weekly meetings to monitor team members who are frequently traveling between locations.

6-Ensure timely service delivery to clients.

7-Maintain a close track of work in progress, customer complaints, and accounts receivables.

• Build long-term relationships with key stakeholders
• Develop industry knowledge through communication and research
• Arrange and participate in face-to-face meetings with customers
• Ensure that customer requests are responded to accurately and in a timely manner
• Collaborate with production support to ensure future demands can be effectively accommodated