Shashank Hegde
Bangalore
Summary
Dynamic trust and safety leader with a proven record in operational excellence and policy enforcement. Expertise in project management and team leadership resulted in enhanced safety protocols and improved compliance, leading to significant reductions in fraud and safety incidents. Committed to fostering high-performing teams and implementing innovative solutions for complex challenges.
Overview
16
16
years of professional experience
Work History
Manager, Trust & Safety
YouTube
Hyderabad
10.2024 - 09.2025
- Managed a high-performing Trust & Safety team, fostering a culture of accountability and continuous professional development.
- Directed critical project management initiatives across Policy, Tooling, and Process Improvement to enhance operational efficiency and safety protocols.
- Partnered with the Partnerships team to educate strategic stakeholders, provide solutions for video enforcement, and conduct quarterly policy sessions.
- Oversaw comprehensive operations management and provided functional leadership within the dynamic Trust & Safety domain.
- Identified fraud and fake account trends, ideated solutions for proactive detection, and handled Account Takeover (ATO) appeals via enhanced due diligence.
- Managed and delivered ML model development projects related to News videos.
Team Leader, Trust & Safety
Booking Holdings
01.2024 - 10.2024
- Spearheaded people management and operational oversight for a critical Tier 3 Trust & Safety team.
- Managed multiple global incidents related to accommodations and oversaw rapid responses, minimizing platform impact and ensuring successful resolutions.
- Improved team performance through strategic KPI management and the effective implementation of tooling advancements.
- Developed and executed backlog burndown strategies, including the successful implementation of bulk-closure logic for aged cases.
- Aligned team focus with global OKRs, improving overall AHT and SLA adherence by optimizing core-work utilization.
Manager, Trust & Safety
LinkedIn
08.2021 - 11.2023
- Directed comprehensive performance management for a Trust & Safety team of FTEs and FTCs.
- Led key project management efforts and cultivated vital stakeholder relationships to align safety objectives with organizational goals.
- Ensured effective policy operationalization and managed large-scale vendor relationships to scale global enforcement.
- Managed multiple ML model development projects and spearheaded the launch of a key Fake Account appeals process.
- Conducted Root Cause Analysis (RCA) on fake and compromised accounts to drive policy changes and improve proactive detection techniques.
Project Manager, Trust & Safety
Facebook (Meta)
02.2020 - 11.2020
- Served as the primary Point of Contact (POC) for Violence & Incitement initiatives and policy operationalization across platforms.
- Managed high-impact integrity projects for the US and Myanmar 2020 elections, significantly reducing abuse rates and ensuring platform stability.
- Protected sensitive creator accounts during major election cycles to prevent account takeovers and the spread of violative content.
- Collaborated on ML Model development and strategically managed vendor employees and FTEs to bolster global safety programs.
Analyst & Senior Analyst, Trust & Safety
LinkedIn
11.2015 - 01.2020
- Performed high-volume content moderation, maintaining rigorous quality standards and ensuring adherence to safety guidelines.
- Drove policy operationalization projects in response to global regulatory changes and provided essential tooling support.
- Delivered comprehensive process and policy training to internal and external teams, improving global compliance and quality.
- Conducted deep-dive investigations into fraud patterns, utilizing due diligence and bulk enforcement to enhance detection models.
Global Account Coordinator
EY
01.2011 - 09.2013
- Verified and processed regulatory documentation for international clients, ensuring 100% compliance with local rulings.
- Identified fraud trends and patterns to drive accurate reporting of business metrics.
Research Associate
JPMC
09.2009 - 01.2011
- Investigated banking fraud cases and supported high-priority fraud mitigation projects.
- Performed enhanced due diligence on high-risk customer accounts to ensure regulatory safety.
Education
Master of Management - Business Operations
The University of Auckland
Auckland05-2015
Bachelor of Business Management - Finance
St. Joseph's College of Commerce
Bangalore04-2009
Skills
- Leadership and team management
- Change and operations management
- Project and stakeholder management
- Policy implementation and enforcement
- Incident and regulatory management
- Product operations and operational excellence
- Data analysis
Timeline
Manager, Trust & Safety
YouTube
10.2024 - 09.2025
Team Leader, Trust & Safety
Booking Holdings
01.2024 - 10.2024
Manager, Trust & Safety
LinkedIn
08.2021 - 11.2023
Project Manager, Trust & Safety
Facebook (Meta)
02.2020 - 11.2020
Analyst & Senior Analyst, Trust & Safety
LinkedIn
11.2015 - 01.2020
Global Account Coordinator
EY
01.2011 - 09.2013
Research Associate
JPMC
09.2009 - 01.2011
Master of Management - Business Operations
The University of Auckland
Bachelor of Business Management - Finance
St. Joseph's College of Commerce