SHASHANK KH
TECHNICAL SUPPORT ENGINEER
BANGLORE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
IBS ENGINEER
TELECOMONE TELE SERVICE INDIA PVT LTD
BANGLORE
04.2022 - Current
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Obtained and analyzed data to coordinate and document continuous improvement
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
TECHNICAL SUPPORT ENGINEER
VINAYAKA DIGITAL MICRO SERVICE
BANGLORE
03.2021 - 03.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- experienced in soldering of SMD boards, rework of PCB boards, Rapper test
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Additional certification in Microsoft, Linux, Cisco or similar technologies is plus
HARDWARE ENGINEER
I TRIANGLE INFOTECH PVT LTD
BANGLORE
10.2020 - 02.2021
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Traveled to customer sites to provide prompt resolutions to issues.
- Reviewed, evaluated and identified requirements for testability.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Tested components and systems to evaluate performance and identify concerns.
TECHNICAL SUPPORT ENGINEER
SA ELECTROEQUIP PVT LTD
BANGLORE
10.2019 - 10.2020
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Knowledge in assembling/Upgrading/Troubleshooting Industrial Fanless embedded PCs.
- Debugging hardware & software system level problems in a multi-vendor multi protocal network environment
- Provided Production support for video conferencing Devices which support MSTeam and Zoom.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Hands-on experience with Windows/Linux OS environment
TRAINEE ENGINEER
BHARATH ELECTRONICS LIMITED
BANGLORE
07.2017 - 07.2018
- Experienced in soldering of SMD boards,
- Rework of PCB boards, Rapper test
- Worked on all electronic voting machines like CU,BU, VVPAT testing
- Testing of components by visual and electrical parameters.
Education
SSLC -
K JOGI GOWDA HIGH SCHOOL
KARNATAKA , INDIA 06.2013 - 06.2014
DIPLOMA - ELECTRONICS AND COMMUNICATION ENGINEERING
ACHARYA POLYTECHNIC
KARNATAKA , INDIA 07.2014 - 07.2017
BACHELORS OF ENGINEERING - ELECTRONICS AND COMMUNICATION ENGINEERING
IIIIER
KARNATAKA ,INDIA 04.2018 - 04.2021
Skills
Desktop support
undefinedCertification
SQL ,JAVA ,MANUAL TESTING
Timeline
IBS ENGINEER
TELECOMONE TELE SERVICE INDIA PVT LTD
04.2022 - Current
TECHNICAL SUPPORT ENGINEER
VINAYAKA DIGITAL MICRO SERVICE
03.2021 - 03.2022
HARDWARE ENGINEER
I TRIANGLE INFOTECH PVT LTD
10.2020 - 02.2021
TECHNICAL SUPPORT ENGINEER
SA ELECTROEQUIP PVT LTD
10.2019 - 10.2020
BACHELORS OF ENGINEERING - ELECTRONICS AND COMMUNICATION ENGINEERING
IIIIER
04.2018 - 04.2021
TRAINEE ENGINEER
BHARATH ELECTRONICS LIMITED
07.2017 - 07.2018
DIPLOMA - ELECTRONICS AND COMMUNICATION ENGINEERING
ACHARYA POLYTECHNIC
07.2014 - 07.2017
SSLC -
K JOGI GOWDA HIGH SCHOOL
06.2013 - 06.2014
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