Shashank Khare
Ghaziabad
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
21
21
years of professional experience
Work History
Vice President WFM
Exato.ai
04.2023 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
AVP WFM
Tech Mahindra
06.2011 - 03.2023
- Improved customer satisfaction by streamlining processes and implementing new strategies.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Optimized financial performance through effective budget management and cost control measures.
- Collaborated with cross-functional teams to develop new products and services, leading to a competitive advantage in the market.
- Established policies and procedures that improved operational efficiency within the organization.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Established and directed successful programs focused on developing in-house talents to fulfill resource requirements.
Operations Manager
Igate Global Solutions
12.2010 - 05.2011
- Improved forecast accuracy by streamlining data collection and analysis processes.
- Developed forecasting models for more accurate demand predictions, leading to better inventory management.
- Reduced costs by implementing effective resource allocation strategies based on forecasts.
- Implemented new software tools for increased automation in the forecasting process, saving time and reducing human error.
- Mentored junior analysts in advanced statistical techniques, improving overall team capabilities in forecasting analysis.
- Presented forecast results and recommendations to senior leadership, influencing key business decisions based on data-driven insights.
- Conducted regular forecast reviews with stakeholders, ensuring alignment between expectations and actual results.
WFM Manager
FirstSource Solutions Ltd
01.2009 - 12.2010
- Enhanced workforce efficiency by implementing strategic scheduling and forecasting techniques.
- Reduced employee attrition rates through effective communication, training, and performance management.
- Optimized staffing levels with data-driven analysis, ensuring appropriate coverage during peak hours.
- Collaborated with cross-functional teams to improve overall operational performance and customer satisfaction.
- Streamlined WFM processes to increase productivity and reduce operational costs.
- Managed a team of workforce analysts, fostering professional growth and development opportunities.
- Identified inefficiencies within the existing WFM system and recommended process improvements that increased productivity levels.
- Successfully managed multiple projects simultaneously while meeting strict deadlines without compromising on quality.
Deputy Manager WFM
IBM Daksh
11.2007 - 12.2008
Assistant Manager WFM
Wipro BPO
06.2003 - 11.2007
Education
Hotel Management - Hotel Management
Institute of Hotel Management
Bhopal, India05.2001
Skills
- Strategic Planning
- Lead Generation
- Price Structuring
- Business Development
- Data Analysis
- Client Relationship Building
- Forecasting
- Contract Negotiation
- Process Improvement
- Financial Management
- Performance Metrics Analysis
Timeline
Vice President WFM
Exato.ai
04.2023 - Current
AVP WFM
Tech Mahindra
06.2011 - 03.2023
Operations Manager
Igate Global Solutions
12.2010 - 05.2011
WFM Manager
FirstSource Solutions Ltd
01.2009 - 12.2010
Deputy Manager WFM
IBM Daksh
11.2007 - 12.2008
Assistant Manager WFM
Wipro BPO
06.2003 - 11.2007
Hotel Management - Hotel Management
Institute of Hotel Management
Similar Profiles
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.
Sumit Singh BishtSumit Singh Bisht
Software Support Engineer at Nippon Data System Ltd.Software Support Engineer at Nippon Data System Ltd.
Tushar ThakurTushar Thakur
Senior Associate PMO at Magic EdTechSenior Associate PMO at Magic EdTech
Deepesh TalegaonkarDeepesh Talegaonkar
Operation Manager at Genpact India Pvt Ltd.Operation Manager at Genpact India Pvt Ltd.
Krystal BartshKrystal Bartsh
Vice President of Corporate Communications, Vice President of Marketing, Vice President of Corporate Communications and Brand, Director of Marketing and Communications, PR & Communications Manager at Compeer FinancialVice President of Corporate Communications, Vice President of Marketing, Vice President of Corporate Communications and Brand, Director of Marketing and Communications, PR & Communications Manager at Compeer Financial