Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
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Shashank Kumar Gupta

Shashank Kumar Gupta

Hyderabad

Summary

Accomplished Program Manager with a proven track record at NAT IT Services Pvt Ltd, specializing in Agile and Scrum methodologies. Expert in driving high-performance teams, achieving a 30% reduction in deployment time through CI/CD pipeline implementation. Skilled in cross-functional team management and stakeholder engagement, ensuring project success and operational excellence.

Overview

11
11
years of professional experience
6
6
Certification

Work History

Program Manager

NAT IT Services Pvt Ltd
Hyderabad
08.2023 - Current
  • Company Overview: Marmon Holdings (Railway).
  • Leading a team of 10 engineers and leads to drive high-performance delivery
  • Managing JIRA & Confluence for work tracking, documentation, and sprint management
  • Creating and implementing roadmaps, goals, and long-term vision for streamlined project execution
  • Driving Agile best practices, including Scrum ceremonies, backlog refinement, and sprint planning
  • Overseeing risk and conflict management while ensuring budget adherence.
  • Designed and deployed CI/CD pipelines (Jenkins, GitLab), reducing deployment time by 30%

Lead Business Analyst

Incedo Technology Solutions Ltd
Hyderabad
10.2022 - 08.2023
  • Company Overview: NPI (Telecom)
  • Managed and mentored a team of 14 engineers and specialists to improve performance
  • Optimized support processes, achieving a 20% increase in service efficiency and a 15% reduction in resolution time
  • Handled ticketing systems (Rally), monitored KPIs & SLAs, and enforced operational excellence
  • Provided strategic insights via reports on team performance and customer issues to senior management
  • Collaborated with product & engineering teams to enhance product development

Technology Lead

Infosys Ltd
Hyderabad
12.2018 - 10.2022
  • Company Overview: TPS (Telecom)
  • Led a team of 10 customer support engineers, achieving a 92% customer satisfaction rate
  • Analysed support metrics, identified trends, and enhanced customer service quality
  • Hands-on experience in ServiceNow CRM, HP Fortify 19.2, and Microsoft Azure
  • Implemented process improvements to streamline customer support operations.

System Analyst

Verizon Data Services Pvt Ltd
Hyderabad
08.2014 - 12.2018
  • Company Overview: VCOS (Telecom)
  • Provided cloud platform & SaaS troubleshooting and customer support
  • Developed BRDs, FRDs, and wireframes for internal teams
  • Backend development using Java & SOAPUI, supporting seamless service delivery
  • Successfully executed AWS migration, ensuring timely project completion.

Education

Master of Computer Applications (MCA) -

Motilal Nehru National Institute of Technology
Allahabad

Bachelor of Science (BSc) - Chemistry

Bharati Vidyapeeth University
Pune

Some College (No Degree) - Mathematics

Agra Public School
Agra

Secondary (10th) -

St. Peter's College
Agra

Skills

  • Agile
  • Scrum
  • Waterfall
  • Safe
  • JIRA
  • Confluence
  • Rally
  • ServiceNow
  • Jenkins
  • GitLab
  • Azure
  • AWS
  • CI/CD
  • Risk & Conflict Management
  • SLA & KPI Monitoring
  • Stakeholder Engagement
  • Business Analysis
  • Cross-Functional Team Management
  • Java
  • SOAPUI
  • Code Review
  • Cloud Computing

Certification

  • Certified Project Management Associate - LearnTube
  • Certified AWS Developer Associate - SimpliLearn
  • Certified Scrum Master (CSM) - Scrum Alliance
  • Certified SaFe Agilist - Scaled Agile
  • Certified Scrum Product Owner (CSPO) - Independent Global
  • RPA Certified - Automation Anywhere

Hobbies and Interests

Badminton, Cricket, Lawn Tennis, Chess, Traveling, Exploring New Technologies

Timeline

Program Manager

NAT IT Services Pvt Ltd
08.2023 - Current

Lead Business Analyst

Incedo Technology Solutions Ltd
10.2022 - 08.2023

Technology Lead

Infosys Ltd
12.2018 - 10.2022

System Analyst

Verizon Data Services Pvt Ltd
08.2014 - 12.2018

Master of Computer Applications (MCA) -

Motilal Nehru National Institute of Technology

Bachelor of Science (BSc) - Chemistry

Bharati Vidyapeeth University

Some College (No Degree) - Mathematics

Agra Public School

Secondary (10th) -

St. Peter's College

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Shashank Kumar Gupta