Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
Hi, I’m

Shashank Manocha

RCM Manager
NEW DELHI
Shashank Manocha

Summary

Dedicated and trusted professional with a strong sense of responsibility and diligence. Committed to delivering exceptional results, I bring my full potential to any organization or institution I serve. Seeking a position in a growth-oriented company where I can utilize my organizational and technical skills to contribute to the overall success of the organization.

Overview

15
years of professional experience
2007
years of post-secondary education
1
Language

Work History

Aventador RCM

Deputy Manager
06.2019 - Current

Job overview

  • Arranging weekly client calls, preparing AR and Payment reports and discussing it with the client
  • Handing Account transition for new clients
  • Finding the payer wise trend of the denials and sharing them with the team leads with working instructions
  • Preparing weekly reports and sharing them with the management
  • Hiring Staff for the new projects
  • Preparing training modules and presentations and training staff
  • Drafting SOPs across all accounts and sharing them with the billing and payment posting team
  • Preparing and Auditing open items lists and sharing with the clients
  • Handling client emails, queries and escalations
  • Creating practice performance reports and sharing them with the senior managers
  • Closely working on the correspondence received from the insurance companies, collecting the required paperwork, and sending it to the onshore team
  • Created Provider portal access to different payers’ websites for all practices

Fair Value Information Technology Services Pvt. Ltd.

Sr. AR Executive
08.2018 - 04.2019

Job overview

  • Prepared and worked on AR reports and sent them to the client with the status
  • Eligibility and Benefits verification via RingCentral calling app
  • Handled client escalations and weekly client calls, made Minutes of Meetings and shared them with participants
  • Responded to client queries and escalations
  • Worked on insurance overpayment refunds and medical records requests
  • Prepared training Modules & presentations and trained new joiners

Business Advisors MD

Billing Supervisor
02.2017 - 08.2018

Job overview

  • Attended and responded
  • Obtained, reviewed, assigned & reconciled charge batches from system
  • Entered patient demographic information into the billing system
  • Reviewed provider face sheets like dates of service, procedures, diagnosis, patient identification, and provider signature for accuracy
  • Returned incomplete charges for updation or correction
  • Entered all appropriate charges into the billing system of various physicians, hospitals, and Labs, especially Tox, Blood, reference billing, and Skilled Nursing Facilities
  • Trained new team members on US Healthcare, RCM, and charge entries, reviewed their claims, and gave them feedback
  • Posted EOBs, ERA & worked on Flagged ERAs
  • Made presentations on RCM training and made training modules
  • Handled team of 8 members
  • Worked on non-calling denials
  • Created monthly performance reports of the team and forwarded them to the management

Primus Super Specialty Hospital

International Marketing Executive
06.2015 - 01.2017

Job overview

  • Skillfully developed departmental goals for international Business, objectives, standards of performance, policies, and procedures
  • Handled International Desk emails and correspondence
  • Discussed reports and queries of international patients with in-house doctors and shared plans and cost of treatment with the patients
  • Sent medical invitations and booked tickets and rooms for the patients in the package
  • Helped providers in making various presentations on different topics
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
  • Reviewed customer feedback information to prioritize areas of improvement
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment
  • Skillfully managed facility operations and identified process improvements in the day-to-day functioning of the department
  • Routinely collaborated with department managers to correct problems and improve services
  • Maintained camaraderie with a huge group and individual healthcare facilitators majorly from – Afghanistan, Iraq, and a few CIS & African nations
  • Healthcare Relations and escalate Healthcare luxury Premium Quality at international Standards
  • Counseled and Admitted International patients and gave them the estimated cost of surgeries
  • Handled Guest queries and room booking for expected admissions for the next few days
  • OPD billing and registration (on non-OPD days and hours)
  • Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
  • Developed an association with medical tourism companies
  • Provided customer service in accordance with the clinic’s mission
  • Enact proper chain of command for patient complaints
  • Drafted and sent medical invitations to patients and helped them with visa registration and extension

AAM Foundation

English Facilitator
03.2014 - 03.2015

Job overview

  • Teaching English to underprivileged students
  • Visiting different centers in and out of Delhi to provide onsite intensive training to the other facilitators
  • Making lesson plan according to lesson
  • Arranging PTI’s in centers and monthly reconnects at head office
  • Students counseling

R.K. Films & Media Academy

Counselor
05.2013 - 02.2014

Job overview

  • Admission Counseling
  • Maintenance of Fee Records
  • Maintenance of Books in Library
  • Co-ordinate with Students and Faculties

Central Pollution Control Board, Ministry of Environment and Forest

Data Entry Operator
01.2010 - 02.2012

Job overview

  • Drafting and handling all the documentation
  • Sending letters and questionnaire to industries
  • Follow-up from members of regarding participation and comments
  • Was responsible for office communication and correspondence

Education

M.S.D Public School

X

University Overview

M.S.D Public School

XII

University Overview

Delhi University

Graduation from Bachelors of Arts

University Overview

Skills

In-Depth RCM Expertise

Detail-Oriented Data Management

Skilled in Team Coordination

Skilled in Accounts Receivable Management

Proficient in Employee Development

Independent and Team Collaboration

Good knowledge of Health Fusion and Gateway EDI

Effective Audit Analysis

Knowledge of HIPAA Regulations

Personal Information

Personal Information
  • Father's Name: Lt. Sh. Jagdish Manocha
  • Date of Birth: 08/26/91
  • Nationality: Indian
  • Marital Status: Married

Software

ECW, HEALTHFUSION, ATHENA, ADVANCED MD

Timeline

Deputy Manager
Aventador RCM
06.2019 - Current
Sr. AR Executive
Fair Value Information Technology Services Pvt. Ltd.
08.2018 - 04.2019
Billing Supervisor
Business Advisors MD
02.2017 - 08.2018
International Marketing Executive
Primus Super Specialty Hospital
06.2015 - 01.2017
English Facilitator
AAM Foundation
03.2014 - 03.2015
Counselor
R.K. Films & Media Academy
05.2013 - 02.2014
Data Entry Operator
Central Pollution Control Board, Ministry of Environment and Forest
01.2010 - 02.2012
M.S.D Public School
XII
01.2009
Delhi University
Graduation from Bachelors of Arts
01.2012
M.S.D Public School
X
01.2007

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Shashank ManochaRCM Manager