Summary
Overview
Work History
Education
Skills
Personal Information
Software
Timeline
Hi, I’m

Shashank Manocha

RCM Manager
NEW DELHI
Shashank Manocha

Summary

Dedicated and trusted professional with a strong sense of responsibility and diligence. Committed to delivering exceptional results, I bring my full potential to any organization or institution I serve. Seeking a position in a growth-oriented company where I can utilize my organizational and technical skills to contribute to the overall success of the organization.

Overview

15
years of professional experience
2007
years of post-secondary education
1
Language

Work History

Aventador RCM

Deputy Manager
06.2019 - Current

Job overview

  • Arranging weekly client calls, preparing AR and Payment reports and discussing it with the client
  • Handing Account transition for new clients
  • Finding the payer wise trend of the denials and sharing them with the team leads with working instructions
  • Preparing weekly reports and sharing them with the management
  • Hiring Staff for the new projects
  • Preparing training modules and presentations and training staff
  • Drafting SOPs across all accounts and sharing them with the billing and payment posting team
  • Preparing and Auditing open items lists and sharing with the clients
  • Handling client emails, queries and escalations
  • Creating practice performance reports and sharing them with the senior managers
  • Closely working on the correspondence received from the insurance companies, collecting the required paperwork, and sending it to the onshore team
  • Created Provider portal access to different payers’ websites for all practices

Fair Value Information Technology Services Pvt. Ltd.

Sr. AR Executive
08.2018 - 04.2019

Job overview

  • Prepared and worked on AR reports and sent them to the client with the status
  • Eligibility and Benefits verification via RingCentral calling app
  • Handled client escalations and weekly client calls, made Minutes of Meetings and shared them with participants
  • Responded to client queries and escalations
  • Worked on insurance overpayment refunds and medical records requests
  • Prepared training Modules & presentations and trained new joiners

Business Advisors MD

Billing Supervisor
02.2017 - 08.2018

Job overview

  • Attended and responded
  • Obtained, reviewed, assigned & reconciled charge batches from system
  • Entered patient demographic information into the billing system
  • Reviewed provider face sheets like dates of service, procedures, diagnosis, patient identification, and provider signature for accuracy
  • Returned incomplete charges for updation or correction
  • Entered all appropriate charges into the billing system of various physicians, hospitals, and Labs, especially Tox, Blood, reference billing, and Skilled Nursing Facilities
  • Trained new team members on US Healthcare, RCM, and charge entries, reviewed their claims, and gave them feedback
  • Posted EOBs, ERA & worked on Flagged ERAs
  • Made presentations on RCM training and made training modules
  • Handled team of 8 members
  • Worked on non-calling denials
  • Created monthly performance reports of the team and forwarded them to the management

Primus Super Specialty Hospital

International Marketing Executive
06.2015 - 01.2017

Job overview

  • Skillfully developed departmental goals for international Business, objectives, standards of performance, policies, and procedures
  • Handled International Desk emails and correspondence
  • Discussed reports and queries of international patients with in-house doctors and shared plans and cost of treatment with the patients
  • Sent medical invitations and booked tickets and rooms for the patients in the package
  • Helped providers in making various presentations on different topics
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
  • Reviewed customer feedback information to prioritize areas of improvement
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment
  • Skillfully managed facility operations and identified process improvements in the day-to-day functioning of the department
  • Routinely collaborated with department managers to correct problems and improve services
  • Maintained camaraderie with a huge group and individual healthcare facilitators majorly from – Afghanistan, Iraq, and a few CIS & African nations
  • Healthcare Relations and escalate Healthcare luxury Premium Quality at international Standards
  • Counseled and Admitted International patients and gave them the estimated cost of surgeries
  • Handled Guest queries and room booking for expected admissions for the next few days
  • OPD billing and registration (on non-OPD days and hours)
  • Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
  • Developed an association with medical tourism companies
  • Provided customer service in accordance with the clinic’s mission
  • Enact proper chain of command for patient complaints
  • Drafted and sent medical invitations to patients and helped them with visa registration and extension

AAM Foundation

English Facilitator
03.2014 - 03.2015

Job overview

  • Teaching English to underprivileged students
  • Visiting different centers in and out of Delhi to provide onsite intensive training to the other facilitators
  • Making lesson plan according to lesson
  • Arranging PTI’s in centers and monthly reconnects at head office
  • Students counseling

R.K. Films & Media Academy

Counselor
05.2013 - 02.2014

Job overview

  • Admission Counseling
  • Maintenance of Fee Records
  • Maintenance of Books in Library
  • Co-ordinate with Students and Faculties

Central Pollution Control Board, Ministry of Environment and Forest

Data Entry Operator
01.2010 - 02.2012

Job overview

  • Drafting and handling all the documentation
  • Sending letters and questionnaire to industries
  • Follow-up from members of regarding participation and comments
  • Was responsible for office communication and correspondence

Education

M.S.D Public School

X

University Overview

M.S.D Public School

XII

University Overview

Delhi University

Graduation from Bachelors of Arts

University Overview

Skills

In-Depth RCM Expertise

Personal Information

Personal Information
  • Father's Name: Lt. Sh. Jagdish Manocha
  • Date of Birth: 08/26/91
  • Nationality: Indian
  • Marital Status: Married

Software

ECW, HEALTHFUSION, ATHENA, ADVANCED MD

Timeline

Deputy Manager
Aventador RCM
06.2019 - Current
Sr. AR Executive
Fair Value Information Technology Services Pvt. Ltd.
08.2018 - 04.2019
Billing Supervisor
Business Advisors MD
02.2017 - 08.2018
International Marketing Executive
Primus Super Specialty Hospital
06.2015 - 01.2017
English Facilitator
AAM Foundation
03.2014 - 03.2015
Counselor
R.K. Films & Media Academy
05.2013 - 02.2014
Data Entry Operator
Central Pollution Control Board, Ministry of Environment and Forest
01.2010 - 02.2012
M.S.D Public School
XII
01.2009
Delhi University
Graduation from Bachelors of Arts
01.2012
M.S.D Public School
X
01.2007

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Shashank ManochaRCM Manager