Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director (India)
Law In Order
06.2017 - 11.2023
Company Overview: Legal industry
Website: https://www.lawinorder.com/au/
Managing the entire branch in India with an employee strength of about 180.
Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Provide guidance and support to the local management team in support of the Service Line / Functional heads
To take personal responsibility for contributing and executing impartially the decisions of the LIO Board, with no thought given to personal gain
Acting as the Governance and Financial steward of LIO India
To accept the need to sufficiently prepare for Board meetings and decisions and to perform the assignments delegated by the Board
To actively seek adequate knowledge about the business of the organization
To provide positive input into the development, implementation, management, and execution of relevant organizational policies and guidelines
To provide strong support for the long-term strategies of the organization
To delineate between my stated personal position vs LIO’s position on controversial matters to better enable the Board to make informed decisions for the betterment of the organization
To uphold high ethical standards at the Board level
Collaborate with the Executive Leadership Group (ELG) to extend the support for operational efficiency and effectiveness of each Service Line and Shared Service functional Heads, by delivering on agreed KPIs through an approved Service Level Agreement for each
Analyze independently specific operational processes and performance issues requested by Service Line and Functional Heads, recommending solutions for improvement when necessary
Assist in the monitoring of Service Line and Shared Service functional day-to-day HR processes and issues, and reporting to P&C and Heads of service lines
Review and report independently to the ELG and the LIO Board, the implementation of the company's strategic objectives and policies
Where and when requested by the Service Line and Shared Service functional Heads, support the implementation and execution of company-wide or functional program to ensure growth of programs company-wide, identifying and implementing process improvements that will maximize output and minimize costs
Collaborate with the People and Culture (P&C) team with integrity, and establish and maintain a trusting, inclusive, and productive environment
Review and approve invoices that are of a corporate nature
Administer the facilities and infrastructure requirements of all leases
Business partnering with Service Line and Shared Service functional Heads, to resolve financial and operational issues where your expertise could be of value
Ensuring the completion of HR and Finance related compliances
Legal industry
Website: https://www.lawinorder.com/au/
Manager
UnitedHealth Group
10.2016 - 02.2017
Company Overview: Healthcare
Website: https://www.unitedhealthgroup.com/
Managing a team of 220 including 8 Assistant Managers
Decide on suitable strategies and objectives
Meet weekly with the Management team and send MoM to all the concerned
Prepare reports for program directors
Accomplishes human resource objectives by orienting, training, counseling and disciplining employees
Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
Planning and reviewing compensation actions
Enforcing policies and procedures
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests
Healthcare
Website: https://www.unitedhealthgroup.com/
Process Manager – Operations
Digital Nirvana Information Systems Pvt Ltd
09.2005 - 02.2016
Company Overview: KPO / ITES – Media Monitoring Services
Website: https://digital-nirvana.com/
Manages all new projects, responsible for all operational functions
Maintain production within specific guidelines for production efficiency, profitability
Meet weekly with the Technical and Human Resources Team
Involved in the recruitment and interviewing of new staff
Trains or coaches or mentors own team
Managing and motivating staff to increase productivity and ensure business efficiency
Producing reports on performance then measuring these against set indicators
Prepares budget estimation
Committing to process improvement and process management
Recognizing opportunities for process improvement
Working to identify and manage risk
Providing process improvement initiatives and managing a team as the process improves
Balancing the capability of the business with operational costs and market demand
Identifying and removing cultural barriers to process-focused management
KPO / ITES – Media Monitoring Services
Website: https://digital-nirvana.com/
Education
A’ Level -
DOEACC
04-2003
B. Com -
Osmania University
04-2000
MEC -
Board of Intermediate Education
03-1997
Skills
Dynamic work environment creation
Risk management
Effective communication
Cost management
Resource utilization
Opportunity identification
Efficiency improvement
People management
Operations management
Project management
Strategies and goals
Issues resolution
Hiring and retention
Problem-solving
Visionary leadership
Certification
Certified Independent Director, The Institute of Company Secretaries of India, 2023
Certified Six Sigma Green Belt, 2013
Certified auditor - ISO 9001: 2015, 08/2015
Notable Accomplishments
Successfully established a branch in Hyderabad, India. The first employee of Law In Order, an Australian company.
Fully responsible for HR, Finance and IT operations of the branch.
Lead and guide the Australian service line managers.
Implemented LEAN methodology & quality principles on one of the critical processes.
Received 'Certificate of Excellence' from the management for retaining a potential client.
Maintained processes’ cost in accordance with the yearly KRAs designed by the management.
Successfully handled many pilot projects from US, UK, Canada and Ireland.
Drove the efforts to maintain annual employee attrition less than 15% with proactive engagement and implementing HR policies.
Professional Enhancements
Attended onsite training sessions in Sydney, Australia in 2018 and 2019
Received onsite training from UHG/Optum management in 2016 and 2017
MDP - Personal Effectiveness, Team Formation, Change Management – 2014
Workshop on Leadership Styles, Faithful leadership – 2013
MDP on Interviewing Skills – 2012
Leadership skills, Team Building and Interpersonal Relationships – 2011
Goal Setting – 2011
Workshop on Managerial Effectiveness Program – 2008
Timeline
Director (India)
Law In Order
06.2017 - 11.2023
Manager
UnitedHealth Group
10.2016 - 02.2017
Process Manager – Operations
Digital Nirvana Information Systems Pvt Ltd
09.2005 - 02.2016
A’ Level -
DOEACC
B. Com -
Osmania University
MEC -
Board of Intermediate Education
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