Shashank Saurav
Dehradun
Summary
Versatile banking professional with over three years of progressive experience at ICICI Bank, transitioning from Retail Relationship Management to a strategic Solution Manager role in Corporate Banking’s Merchant Ecosystem. Proven expertise in client relationship building, solution consulting, and enabling digital transformation for enterprise and merchant clients. Strong understanding of banking products, payment solutions, and merchant lifecycle management. Skilled in stakeholder engagement, cross-functional collaboration, and delivering value-driven solutions in fast-paced financial environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK LIMITED
09.2022 - Current
- Solution Manager - Payment & Collection - Merchant Ecosystem
- Key Accomplishment:- Managing regional-level comprehensive planning and execution of acquisition, solution, and rolling POS.
- Business for increasing market penetration.
- Majorly focused on increasing client engagement and relationships by incrementally improving the throughput of POS, QR, and payment gateways by providing value-added services.
- Creation of no-cost EMI, offers, and billing integration.
- Working to provide payment solutions, such as API, host-to-host, and bulk payment.
- Help in the retention of Merchant Acquiring Business.
- Work with the Regional Head of Sales, Branch Managers, and other channels for POS business, and enhance the profitability and scope of client-level business. Work with partner aggregators to provide solutions as per customer requirements.
- Training FPR for Eazypay POS and QR products, and branches and regional training.
- Feedback to the Central Product Team and work closely with them to define and modify products based on the specific needs of customer segments identified, and increase customer engagement.
- Operational Leadership: Spearhead all aspects of banking operations, overseeing cash management, account services, and loan processing, with a focus on efficiency, accuracy, and compliance.
- Customer Engagement: Champion customer-centric initiatives aimed at enhancing satisfaction and loyalty.
- Strategic Development: Drive strategic initiatives to propel business growth and capitalize on market opportunities.
- Risk Management: Implement robust risk management practices to mitigate operational risks, and ensure the security of bank assets.
- Performance Optimization: Monitor and analyze key performance indicators, and operational metrics to identify trends, opportunities, and areas for improvement.
Credit Executive
Shriram City Union Finance Limited
09.2021 - 09.2022
- Credit Assessment: Conduct thorough evaluation of credit applications to assess the creditworthiness of applicants.
- Risk Management: Identify and mitigate potential risks associated with lending activities.
- Customer Relationship Management: Build and maintain positive relationships with customers, providing clear and transparent communication throughout the loan application process.
- Loan Processing: Facilitate the loan processing and approval process, collaborating with internal teams to gather required documentation, verify information, and finalize loan terms and conditions.
- Compliance: Ensure compliance with regulatory requirements and internal policies governing lending activities.
- Reporting: Prepare and maintain accurate records of credit applications, approvals, and rejections. Generate reports on loan portfolio performance, delinquency rates, and other key metrics to support decision-making and monitoring of credit risk.
Marketing Executive
Hinduja Leyland Finance Limited
09.2019 - 06.2021
- Develop and implement marketing strategies to promote company products and services.
- Conduct market research to identify opportunities for growth and expansion.
- Collaborate with sales teams to develop promotional materials and campaigns.
- Analyze market trends and competitor activities to optimize marketing efforts.
- Maintain relationships with clients and stakeholders to ensure customer satisfaction and loyalty.
- Monitor and evaluate the performance of marketing campaigns to achieve set targets and objectives.
- Prepare reports and presentations for management review.
Education
MBA - FINANCE
Kalinga University
Raipur08-2019
B.Sc. - Chemistry
Kalinga University
Raipur08-2017
Intermediate - PCM
Nitishwar College
Muzaffarpur, Bihar06-2011
Matriculation -
V.B.B. Vidyapeeth
Lakhisarai, Bihar06.2009
Skills
- Leadership and team building
- Interpersonal communication
- Banking software proficiency
- Microsoft Office Suite expertise
- Analytical mindset
- Regulatory compliance
- Operating systems knowledge
- Programming languages: C, C, HTML, PHP, MySQL
- Frameworks: MVC, ASPNET
- Payment solutions
- Merchant Ecosystem Solutions
- Corporate Banking
- Payment Gateways & Digital Payments
- Client Relationship Management
- Transaction Banking Products
- Solution Consulting
- Stakeholder Engagement
- Retail Banking Operations
- Cross-functional collaboration, fintech integration
- Fintech Integration
Certification
- IRDA, Insurance Authority and Development of India
- NISM, National Institute of Security Market
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager
ICICI BANK LIMITED
09.2022 - Current
Credit Executive
Shriram City Union Finance Limited
09.2021 - 09.2022
Marketing Executive
Hinduja Leyland Finance Limited
09.2019 - 06.2021
MBA - FINANCE
Kalinga University
B.Sc. - Chemistry
Kalinga University
Intermediate - PCM
Nitishwar College
Matriculation -
V.B.B. Vidyapeeth
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