Shashank Sharma
Summary
Senior ServiceNow Technical Consultant with over 10 years of experience delivering enterprise ITSM implementations, complex system integrations, and automation solutions for global clients across Japan, Europe, and North America. Proven expertise in ServiceNow ITSM, REST/SOAP/SCIM integrations, Employee Center, Service Portal, CMDB, and custom application development using JavaScript and ServiceNow best practices.
Highly experienced as an Integration Specialist and Technical Lead, with a strong track record of building end-to-end solutions, creating comprehensive technical documentation, leading proofs of concept, and mentoring cross-functional teams in Agile and SAFe environments. Adept at collaborating with stakeholders, project managers, and architects to deliver scalable, secure, and high-quality platforms.
Actively involved in AI-driven initiatives, including Chat AI and Next Generation AI enablement within ServiceNow, helping organizations enhance productivity for employees, managers, and developers through intelligent automation and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
Fujitsu
01.2023 - Current
- Led AI-based appraisal assistant integration.
- Implemented SCIM, REST integrations, Incident, Problem, Change, Knowledge, Service Portal, Employee Center.
- Managed delivery of projects for YKK, AGC, AFS, and Ricoh in Japan.
Senior Specialist / Technical Lead
HCL Technologies
01.2015 - 01.2023
- Led Service Portal, integrations, AWS API Gateway.
- Single contributor ITSM implementation.
- Perspectium-based integrations.
- Volvo Cars (Sweden)
- Arcelor Mittal (France)
- Rogers (Canada)
Education
B.Tech - Electrical and Electronics Engineering
SRM University
Chennai08-2014
Skills
- ServiceNow ITSM and Service Catalog
- Service Portal and Employee Center
- REST and SOAP APIs
- SCIM and Perspectum
- JavaScript and AngularJS
- HTML and CSS
- JSON and XML
- Jelly scripting
- Automated Test Framework (ATF)
- SCCM integration
Certification
• ServiceNow CSA
• ServiceNow CAD
• CIS – ITSM
• CIS – CSM
• CIS – HRSD
• ServiceNow- ArchX
• ITIL v4 Foundation
• Certified Scrum Master
• ServiceNow CAD
• CIS – ITSM
• CIS – CSM
• CIS – HRSD
• ServiceNow- ArchX
• ITIL v4 Foundation
• Certified Scrum Master
Accomplishments
• Global GDC Star Award for fastest delivery
• Star Achiever League Award – 3 consecutive years
• EA Award
• Japan Appreciation Vibes Award
• Star Achiever League Award – 3 consecutive years
• EA Award
• Japan Appreciation Vibes Award
Languages
- Hindi
- French
- English
Timeline
Senior Technical Consultant
Fujitsu
01.2023 - Current
Senior Specialist / Technical Lead
HCL Technologies
01.2015 - 01.2023
B.Tech - Electrical and Electronics Engineering
SRM University