Shashank Shekhar

• Currently, I am associated with FIS Global and working as a Business Analyst for the client- Gallagher.
• Worked closely with underwriters, product owners, and SMEs to define and enhance policy lifecycle processes, including submission, quoting, binding, issuance, endorsements, renewals, and cancellations.
• Gathered and analyzed business requirements for P&C insurance products, and translated them into functional specifications for Guidewire Policy Center.
• Documented and validated business rules, including underwriting rules, eligibility criteria, and referral conditions.
• Participated in available training sessions to improve software knowledge.
• Designed and documented end-to-end workflows and user journeys within Policy Center.
• Created detailed functional requirement documents (FRDs), user stories, and acceptance criteria in Agile environments.
• Developed comprehensive test scenarios, test cases, and supported SIT and UAT phases to ensure quality delivery.
• Conducted impact analysis for system enhancements, and product updates.
• Facilitated requirement workshops, backlog grooming sessions, sprint planning, and stakeholder demos.
• Prepared user documentation, training materials, and supported business users during UAT, and production rollout.
• Collaborated with developers to support the configuration of policy transactions, validation rules, and UI behavior within Policy Center.
• Acted as a liaison between business stakeholders and technical teams to ensure the accurate implementation of requirements.
• Gathered, analyzed, and documented business requirements for P&C insurance products, including personal and commercial lines.
• Specialized in Policy Center Product Model by defining lines of business, coverages, conditions, exclusions, and coverage terms
• Collaborated with stakeholders such as underwriters, product managers, actuaries, and agents to understand business needs and processes.
• Translated business requirements into functional specifications, user stories, and acceptance criteria.
• Analyzed policy lifecycle processes, including submission, quoting, binding, issuance, endorsements, renewals, and cancellations.
• Documented underwriting rules, eligibility criteria, and regulatory requirements for insurance products.
• Created process flow diagrams, use cases, and business workflows using tools like Visio.
• Supported system implementations, enhancements, and upgrades for policy administration systems.
• Assisted in data analysis, reporting, and validation using SQL or Excel.

• Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
• Reproduced defects and documented findings.
• Streamlined testing processes for increased efficiency in identifying and resolving defects.
• Mentored junior test engineers, enhancing their skillsets and overall team performance.
• Improved software quality by designing and executing comprehensive test plans.
• Developed formal test plans for personal use and use by colleagues.
• Led cross-functional teams to ensure timely delivery of high-quality products.
• Reviewed results and produced daily reports for developers.
• Operated API testing tools such as Postman

• Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
• Reviewed, evaluated, and identified requirements for testability.
• Optimized regression testing efforts through continuous improvement of test cases and methodologies.
• Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
• Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
• Increased product reliability, conducting rigorous stress testing on new features before release.
• Streamlined regression testing procedures, enabling more efficient identification of software regressions.

• Defined and identified test cases for new application development.
• Improved software quality by executing thorough test cases and identifying critical defects.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Carried out tests to identify, report and repair bugs and glitches.
• Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
• Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
• Collaborated with QA team to test software quality through manual and automated testing.
• Supported test review, defect control and configuration management within delivery pipeline.

• Enhanced product reliability with thorough functional, integration, and regression testing.
• Collaborated on cross-functional teams to ensure timely delivery of high-quality products.
• Strengthened relationships between QA testers and developers by participating in code reviews, offering constructive feedback and fostering a shared understanding of product quality standards.
• Maintained up-to-date knowledge of industry trends and best practices for software QA testing methodologies.
• Increased overall code coverage by incorporating unit tests into the testing strategy regularly.
• Facilitated successful software deployments by participating in release management activities including version control, build verification, and deployment approvals.
• Reduced bug occurrences by identifying defects early in the development process.
• Ensured optimal performance of software applications under various conditions through rigorous stress testing methods.
• Optimized test suite maintenance with clear documentation practices, enabling easy updates as application requirements evolved.
• Reduced time spent on manual testing tasks, implementing automation frameworks such as Selenium WebDriver for increased efficiency.