Shashank Shekhar Pranshu
Summary
To be an excellent manager in service sector with expertise in multiple specializations, upholding performance standards in the organization that can be utilized for achieving organizational and professional goals.
A dynamic professional with more than 23 years of rich and extensive experience in managing operations & sales teams. Proficient in dealing with varied client base, from individual to corporate Government body, with excellent negotiation skills. The diverse stints have abilities in working with cross functional teams on document management, vendor management, customer communications & service management. Strong sense of Processes, Policies, Practices across departments. Demonstrated abilities in streamlining systems with proven ability to enhance organizational effectiveness & meet the goals within the cost, time & quality parameters. Flexibility, Adaptability & Openness to New Ideas, Organized & Planned working, listening pertinently. Ability to take timely decisions, work under pressure & provide solutions to problems.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Assistant Manager Operation
Writer Information Management Services
11.2021 - Current
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Leading a team of 600+ team members spread across various portfolios in Operations, Customer Service, Logistics & Warehouse Management.
- Ensuring that the KPI's for Operations, Quality & Customer Service teams are met by strict adherence to operational processes and closely monitoring service delivery and Customer Satisfaction Index.
- Driving innovative solutions for cost optimization, expansion, resource re-distribution, technological intervention etc.
- Maintain / Reduce operating costs through quality and process improvements.
- Driving & encouraging performance-oriented culture towards achievement of TAT.
- Building strong and trusted partnerships with business partners (Vendors), act as a conduit between Cost Management and business; facilitating interaction, monitoring vendor's performance and driving continuous improvement initiatives to deliver value.
Manager Operation
BSA Infomedia
02.2020 - 04.2020
- To lead the Verification process and NACH pickup of PAN India
- Track the PAN India team to follow the adherence & agreed SLA
- Daily internal Audit and timely reporting and escalation of issues to management to ensure minimum possibility of process failure
- Reduced costs by identifying areas for improvement and implementing cost-saving measures.
- Evaluated vendor proposals, negotiated contracts, and managed relationships to ensure optimal service delivery at the best possible price points.
- Mentored junior team members on best practices in operations planning, fostering a culture of continuous learning and professional development.
Assistant Manager
Mashreq Bank
12.2016 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
RAK Bank
03.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
KARVY Insurance Repository limited
01.2013 - 01.2015
- Responsible for processing of the entire document within given SLA
- Track the PAN India (203) branches to follow the adherence & agreed SLA Leading Application Movement of different client from PAN India to HO within TAT
- Responsible for right from pickup of application from client point & delivered at local KARVY Spoke Spoke internal Audit and timely reporting and escalation of issues to management to ensure minimum possibility of process failure
- Identification of process gap with process flow evaluation and feedback and thereby ensuring minimum impact on client acquisition and satisfaction on acct of process failure/ non –compliance
- Validating Bill raise by different courier companies
- Vendor management and taking care of the compliances
Assistant Manager
KARVY Data Management services limited (ROM & Goa)
12.2010 - 12.2012
- Leading CAF pickup of TTML & T-24 in ROM Responsible for Pickup of CAF from distributor point & delivered to local spoke office & movement of CAFs from Spoke office to HUB office within SLA across ROM
- Leading vendor team for various activity of CAF collection of more than 1200 distributor points and then after scanning
- As Branch coordination team leader looking infra of all the 10 spoke of ROM & Goa
- Responsible for managing quality scanning of CAF
- Internal Audit and timely reporting and escalation of issues to management to ensure minimum possibility of process failure
- Identification of process gap with process flow evaluation and feedback and thereby ensuring minimum impact on client acquisition and satisfaction on acct of process failure/ non –compliance
- Validating Bill raised by vendors
- Move to sister concerned KARVY Insurance Repository Ltd
Operations Manager
Datamatic Systems Pvt. Ltd. (MH & GJ)
10.2008 - 12.2010
- Responsible for managing end to end document management activity for Reliance communications ltd
- (Maharashtra & Gujarat) Coordination with Document storage agency (NAX) on docs, storage and retrieval
- Identification of process gap with process flow evaluation and feedback and thereby ensuring minimum impact on client acquisition and satisfaction on acct of process failure/ non –compliance
- Leading a team size of 100 executives for various activities of CAF collection from various distributors' points to warehousing
- Leading vendor management for CAF pickup of TTML in Maharashtra
- Daily internal Audit and timely reporting and escalation of issues to management to ensure minimum possibility of process failure.
Business Manager
Destiny Outsourcing Pvt. Ltd. (A DST of HSBC Delhi)
03.2003 - 09.2008
- Handle team size of 50 Responsible for conducting training and preparing module that would help team to achieve target
- To represent the organization and participate in client visit and reviews
- To resolve the customer, complain & grievances
- To resolve discrepancy in files
- PAN India topper as a team with the target achieved of more than 25 million in a month
- Early Promotion in organizations from Sales Executive to Team leader and then to Business Manager.
Education
BCA -
IGNOU
Skills
Operational Efficiency
Timeline
Assistant Manager Operation
Writer Information Management Services
11.2021 - Current
Manager Operation
BSA Infomedia
02.2020 - 04.2020
Assistant Manager
Mashreq Bank
12.2016 - 07.2019
Assistant Manager
RAK Bank
03.2015 - 12.2016
Assistant Manager
KARVY Insurance Repository limited
01.2013 - 01.2015
Assistant Manager
KARVY Data Management services limited (ROM & Goa)
12.2010 - 12.2012
Operations Manager
Datamatic Systems Pvt. Ltd. (MH & GJ)
10.2008 - 12.2010
Business Manager
Destiny Outsourcing Pvt. Ltd. (A DST of HSBC Delhi)
03.2003 - 09.2008
BCA -
IGNOU
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