Shashank Shetty
Mumbai
Summary
Results-driven professional skilled in leveraging ERP systems and cultivating client relationships to enhance product and service quality at Vital Technologies Ltd. Proven expertise in project management and workflow optimization, complemented by a Six Sigma - Green Belt certification, consistently driving operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Product Analyst
Vital Technologies Ltd
Mumbai
01.2023 - Current
- Collaborated with cross-functional teams to ensure successful product launches.
- Performed testing on Baan standard product modifications.
- Identified gaps in existing products through frequent Customer feedback and analysis
- Analyzed customer feedback and data to identify areas of improvement for the product.
- Managed customer relationships by responding promptly to inquiries about the product.
Associate Consultant ERP
E- Emphasys Systems Pvt Ltd
Mumbai
01.2022 - 01.2024
- Translated client needs into actionable plans and solutions.
- Executed comprehensive data evaluations to uncover trends, patterns, and improvement avenues within processes.
- Ensured technology solutions met business goals through effective cross-functional collaboration.
- Assisted in the design and implementation of business strategies for diverse clients.
- Participated in client meetings, offering insights and updates on project status.
- Supported senior consultants in the development of strategic plans and presentations.
Manager - Customer Delight Process
GVP Forwarder Pvt Ltd
Mumbai
12.2020 - 11.2021
- Ensured all client documentation met legal standards set by the Indian Customs Act.
- Delegated tasks to office, field, and dock teams to ensure seamless daily operations.
- Built strong coordination with management teams of various transport, warehouse, container yard and equipment rental firms.
- Optimized planning processes for seamless consignment transit and distribution.
- Enhanced accuracy in billing and financial record-keeping by leveraging Tally ERP 9 for cross-functional collaboration.
Executive - Liasioning & Public Relations
Brihanmumbai Custom Brokers Association
Mumbai
06.2017 - 12.2020
- Streamlined communication across regulatory bodies to ensure seamless operations
- Regularly updated notifications and amendments in custom laws in relevance to Imports and Exports
- Managed communication between stakeholders to resolve issues faced by the Trade Body effectively.
- Organized conferences aimed at skill enhancement and knowledge sharing.
Education
MBA - Operations & Supply Chain
IES Management College & Research Centre
Mumbai06.2017
BBA - Business Administration & Finance
SDM College of Business Management & Research Centre
Mangalore06.2014
Skills
- ERP systems
- Client relationship management
- Project management
- Workflow management
- Product testing
- Advanced Workflow
- SQL
- Six Sigma - Green Belt
- Microsoft Visio
- Advanced Excel
- Custom Clearance
Projects
01/2023- Price Tape Implementation, Generating / Import and Upload of Customer Price Files to Production ERP
05/2020 - Customs Gyan Portal, An online one stop portal for contents on Custom Brokers Licensing Regulation
06/2018 - Analysis Report to Special Secretary Logistics- Ministry of Commerce -Titled Uneven charges and tariff charged by Shipping Lines on importers
09/2018 - Report to Chairman - Central Board of indirect Taxes and Customs, For implementing the Centralized KYC of importers
Awards
- Monthly Award Winner, For organizing the Cricket Leagues and Annual Event Euphoria
Affiliations
- Nation Cadet Corp for Air Force Wing
References
References available upon request.
Timeline
Product Analyst
Vital Technologies Ltd
01.2023 - Current
Associate Consultant ERP
E- Emphasys Systems Pvt Ltd
01.2022 - 01.2024
Manager - Customer Delight Process
GVP Forwarder Pvt Ltd
12.2020 - 11.2021
Executive - Liasioning & Public Relations
Brihanmumbai Custom Brokers Association
06.2017 - 12.2020
MBA - Operations & Supply Chain
IES Management College & Research Centre
BBA - Business Administration & Finance
SDM College of Business Management & Research Centre
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