Summary
Overview
Work History
Education
Skills
Timeline
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Shashank Shukla

Shashank Shukla

New Delhi

Summary

cabin crew supervisor with over eight years of experience in the aviation industry, delivering exceptional service and ensuring passenger safety. Proven ability to lead teams effectively while navigating complex situations with composure and clarity. Skills include outstanding customer service, strong communication, and effective team leadership. Known for meticulous adherence to safety protocols and a commitment to mentoring new crew members to uphold service excellence. Seeking to advance to a senior cabin crew position, such as Cabin Manager, to further contribute to team success and operational efficiency.

Overview

9
9
years of professional experience

Work History

CABIN CREW SUPERVISOR

AIR INDIA
02.2018 - Current
  • Company Overview: Currently serving as a Cabin Crew Supervisor at AIR INDIA, responsible for overseeing cabin crew operations and ensuring exceptional service delivery to passengers
  • This role involves managing a team, providing guidance during flights, and ensuring compliance with safety regulations
  • Leadership skills are essential to handle various situations that may arise, fostering a supportive and efficient working environment
  • Oversee cabin crew members to ensure compliance with safety standards and customer service excellence
  • Lead the team during flights, ensuring smooth operations and addressing any issues promptly
  • Provide mentorship and training to new crew members, enhancing their skills and knowledge
  • Maintain high levels of passenger satisfaction through effective communication and problem-solving.

CABIN CREW

AIR INDIA
08.2015 - 02.2018
  • Company Overview: Worked as a Cabin Crew member at AIR INDIA, focusing on delivering top-notch service and ensuring passenger safety throughout the flight
  • Responsibilities included assisting passengers with their needs, conducting safety demonstrations, and managing in-flight services
  • This role required strong communication skills and the ability to remain calm under pressure
  • Provided high-quality service to passengers, addressing their requests and concerns promptly
  • Conducted safety briefings and ensured compliance with all safety protocols
  • Assisted in managing in-flight operations and services, contributing to a positive travel experience.

Education

BA (HONS) - ENG

SWAMI SHRADDHANAND COLLEGE, UNIVERSITY OF DELHI
07.2014

Skills

  • Customer Service
  • Team Leadership
  • Safety Compliance
  • Effective Communication
  • Problem Solving
  • Mentoring Crew

Timeline

CABIN CREW SUPERVISOR

AIR INDIA
02.2018 - Current

CABIN CREW

AIR INDIA
08.2015 - 02.2018

BA (HONS) - ENG

SWAMI SHRADDHANAND COLLEGE, UNIVERSITY OF DELHI

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Shashank Shukla