Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
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SHASHANK SINGH

Summary

With 4+ years of experience as a Team Lead in supply chain and e-commerce control tower operations. Managed critical projects to enhance supply growth and efficiency metrics, resulting in improved reliability, speed, and cost competitiveness. Successfully coordinated cross-functional teams, created detailed analytical dashboards, and resolved significant operational escalations to drive performance and mitigate risks. Excited to leverage expertise to further develop and optimize operational strategies

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead (LM Control Tower)

Flipkart Internet Pvt Ltd
09.2019 - Current
  • Monitoring the key L0 metrics on a daily & weekly basis, in-order to maintain an exponential supply growth
  • Focusing on five major divisions to grow in our ecommerce platform by competing with the other platforms: Reliability, Reach, Speed, Cost & Experience
  • Managing projects with category & 3Ps vendors to fulfill orders from Marketplace based sellers to develop a better supply chain
  • Preparing Dry runs & conducting BCP activities to be in a safer side before any external impacts
  • Supported with multiple report creation based on excel based templates along with Google studio to monitor and assist ground visibility
  • Managing Seller portfolio along with Large & Furniture Category teams
  • Planning & Orchestrating supply chain network to have a better Speed & SLAs compared to other competitors
  • Driving Seller's Capacities & Handover rates to increase better experience
  • Resolving and assisting issues which arise from the ground teams to avoid any huge business impact & Breach risks
  • Handling CX & CEO Escalations by coordinating with the right assets to resolve the issues as a priority
  • Created multiple dashboards in Google-studio & power bi to have a top & deep level analysis for the management
  • Having a daily & weekly review with the different assets to manage & control the Functional EOB to reduce the E2E breaches
  • Taking a proactive measure in prior, by finding ways to salvage breaches if there will be a known / predicted E2E breach risks due to external or ops/planning related scenarios
  • Monitoring Tech (Fulfilment related issues) & salvaging them by resolving those issues then & there to avoid impact in E2E metrics.

Education

Bachelor of Technology in Mechanical Engineering -

KIIT University
06-2018

Higher Secondary Education -

B.D Public School
04-2013

Matriculation Examination -

Don Bosco Academy
05-2011

Skills

  • Open-minded, being supportive to others, good at decision making
  • Good at negotiating skills, flexible to the current environment
  • Good in keyboard shortcuts and skills
  • Good in analytical skills and understanding technology
  • Good at grasping things & eager to learn new things based on the interests
  • Microsoft Office: Word, Excel, Power BI, PowerPoint, Access, Outlook
  • Have good hands in Excel Automation & Power Automate
  • Good at creating Studio dashboard for deep level analysis
  • Good at App Scripts in Goggle workspace and to customize/Anatomize the process
  • Good at VBA Scripts, Automation & Macros
  • Good at Excel with analytical skills and keyboard shortcuts
  • Strong understanding in CRM and ERP based reporting platforms
  • Programming Languages: Java, Python, SQL
  • Operating System: Windows, MAC

Volunteer Experience

  • One of the student coordinators for "KIIT Fest" in KIIT University
  • Volunteered for conducting "Blood Camp" within the KIIT University Campus

Certification

  • Business Analyst using Power BI
  • Project Management Course
  • Google Data Analytics Professional Certificate
  • Python automation

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Team Lead (LM Control Tower)

Flipkart Internet Pvt Ltd
09.2019 - Current

Bachelor of Technology in Mechanical Engineering -

KIIT University

Higher Secondary Education -

B.D Public School

Matriculation Examination -

Don Bosco Academy

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SHASHANK SINGH