SHASHANK SINGH
Area Service Manager
Varanasi
Summary
Experienced area service manager with over a decade in the automobile sector, dedicated to maximizing dealer profitability and customer satisfaction. Proven track record in analyzing complaints and implementing strategic plans that drive service growth and enhance overall business performance. Proficient in increasing workshop efficiency and ensuring consistent service quality across regions.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Area Service Manager
Suzuki Motorcycle India Pvt Ltd
01.2024 - Current
- Oversaw territory operations to guarantee efficient service delivery and maximize customer satisfaction.
- Drove dealer profitability by optimizing service operations, increasing paid service conversion, and improving workshop efficiency
- Led initiatives to enhance customer satisfaction (CSI) by analyzing complaints, reducing repeat issues, and implementing corrective actions
- Executed field planning & dealer audits to ensure process compliance, service quality standards, and performance improvement across territories
- Spearheaded dealer business growth through service campaigns, team training, and strategic planning to boost revenue and retention
Territory Manager- Customer Experience
Hero MotoCorp Ltd.
10.2018 - 01.2024
- to ensure compliance with targets and enhance service delivery efficiency
- ensuring qualified manpower at dealership via training assistance & transferring mechanics to training center for recommended trainings
- For Increasing the HHI score, trained the Network Manpower for better customer experience
- Ensuring timely delivery as per prescribed processes by ensuring availability of parts, trained manpower with proper estimation of cost & time frame
- Assisting the dealers in conducting the service campaigns & customer meets as per the requirement & Potential in the territory
Technical Engineer
Toyota Material Handling, Inc.
10.2016 - 10.2018
- Manage the warranty program, including identifying technical issues and developing effective solutions to address them.
- Coordinate with customers to ensure prompt and satisfactory resolution of warranty issues, working closely with the sales team to provide exceptional customer service.
- Troubleshoot technical issues and provide technical support to customers as needed.
- Work closely with other departments within the company to identify trends in warranty claims and to develop proactive measures to prevent future issues.
- Stay up-to-date with the latest developments in the field of material handling equipment and technology.
Education
B. Tech - Mechanical Engineering
MMU
01.2016
Skills
Planning strategy
customer support operations
Channel optimization
Project oversight
Customer relationship management (CRM)
Strategic partnerships
user experience
Office software proficiency Web application skills
Certification
Hero Goodlife Nakshatra’23 Winner from Bihar AO
DECLARATION
I hereby declare that information mentioned above is correct to the best of my knowledge
PERSONAL DETAILS
Date of Birth: 16th July’1994
Timeline
Area Service Manager
Suzuki Motorcycle India Pvt Ltd
01.2024 - Current
Territory Manager- Customer Experience
Hero MotoCorp Ltd.
10.2018 - 01.2024
Technical Engineer
Toyota Material Handling, Inc.
10.2016 - 10.2018
B. Tech - Mechanical Engineering
MMU