Shashank Sinha
Greater Noida
Summary
Dynamic Executive Assistant with proven expertise at Telus Digital in facilitating communication and organizing high-level meetings. Adept in calendar management and travel coordination, I excel in enhancing operational efficiency. My strong attention to detail and decision-making abilities have consistently supported executive leadership in achieving strategic goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Assistant
Telus Digital
Noida
01.2023 - Current
- My role involves managing the Director’s calendar, scheduling appointments, and coordinating international travel.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Organizing leadership meetings, roundtables, and town halls across different operational accounts.
- I opened, read, and replied to emails and correspondence on behalf of the executive.
- Ensuring smooth communication and collaboration across departments to enhance operational efficiency.
- This role has strengthened my business acumen, organizational skills, and ability to manage complex global operations.
Executive Assistant to Director
Khattar Group
Gorakhpur
10.2020 - 01.2023
- At Khattar Group, I took on a multifaceted role, assisting the Owner/Director in overseeing business operations, HR, admin, and employee management.
- Managing employee records, attendance, and duty rosters.
- Handling HR-related tasks, including recruitment, training, and employee performance tracking.
- Overseeing daily financial transactions, and maintaining records in Tally and ERP systems.
- Supporting the CRM team in mobile application order management, and resolving customer grievances.
- Training office staff in operational workflows and technology tools.
- This role gave me hands-on experience in business administration, HR management, and customer relationship management.
Executive Assistant to Director
Keventers
New Delhi
10.2017 - 10.2019
- At Keventers, I worked as an Executive Assistant to the Director, where my role expanded beyond administrative support. I managed the director’s busy schedule, travel plans, and corporate events while overseeing business operations.
- Tracking and reviewing financial transactions and business bills.
- Organizing and scheduling board meetings, conferences, and international travel arrangements.
- Assisting in strategic decision-making by providing research-based insights.
- I also managed national and international contacts, and ensured smooth communication between different business stakeholders.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
EA to VP & Manager - Market Research
Q2A Media Pvt. Ltd.
Noida
07.2015 - 01.2017
- At Q2A Media, I had a dual role supporting the Vice President (Operations) as an Executive Assistant, while also managing market research initiatives.
- I handled diary management, facility management, and travel arrangements, and coordinated internal meetings.
- Additionally, I prepared reports, took minutes of meetings (MoM), and collaborated with different departments to streamline operations.
- My market research responsibilities included data collection, CRM maintenance, and prospect mapping for North American clients.
- I also worked closely with a team of 22 analysts, initiating pilot projects, and ensuring data accuracy for business decision-making.
Consultant (BCC Market Research)
Eli India
Faridabad
11.2013 - 12.2014
- At Eli India, I transitioned into a Market Research Consultant role, conducting in-depth market research, and data analysis for business intelligence.
- My day included researching industry trends, gathering data on competitors, and maintaining a strong database for business development.
- I was responsible for ensuring high-quality lead generation, building strategic client databases, and collaborating with the quality team to enhance research accuracy.
- Additionally, I managed a small team of 6 to 7 advisors, overseeing their work and providing guidance on research methodologies.
Team Member
Bank of America
Gurugram
11.2010 - 10.2013
- At Bank of America, I worked in the US Mortgage & Credit History Analysis process, where I gained extensive experience in mortgage underwriting, foreclosure, and bankruptcy research.
- My daily work involved analyzing credit reports, verifying customer financial history, and maintaining detailed loan documents.
- I worked with various software like AS400, I-Portal, Land Safe, Citrix, Real Quest, and AACER to track and process mortgage applications.
- Additionally, I mentored new hires, provided floor support, and even had the opportunity to travel to the USA for 22 days on an "On-Job Training (OJT)" assignment. This role helped me develop strong analytical, documentation, and compliance skills.
Process Associate
Genpact
Gurugram
02.2010 - 10.2010
- Moving into the corporate sector, I joined Genpact under the Santander Credit Card process, handling customer support for credit card-related queries.
- My daily responsibilities included managing inbound customer calls, resolving credit card disputes, and assisting with account inquiries.
- I also published customer-centric reports and maintained records of daily transactions.
- My role required excellent communication skills, multitasking and handling high call volumes, while ensuring customer satisfaction.
GRE
Radisson Hotels
New Delhi
05.2008 - 11.2009
- I started my career in the hospitality industry as a Guest Relations Executive (GRE) at Radisson Hotels, where my primary responsibility was ensuring an exceptional guest experience.
- My day involved welcoming guests, managing reservations, and handling inquiries, both in person and over the phone.
- I maintained high standards in the front office and service areas, assisted in VIP guest handling, and coordinated with various hotel departments to ensure seamless service.
- Later, I transitioned to Food & Beverage (F&B) Services, where I managed restaurant reservations, assisted in event planning, and ensured high-quality service delivery.
- I also handled guest complaints and feedback, ensuring quick resolution and customer satisfaction.
Education
PGDBM -
SHUATS
Distance Learning01.2018
BHMCT - Hotel Management
UPTU
Meerut05-2008
Diploma in Computers -
KTEI
Gorakhpur06-2004
10+2 - Matriculation & Intermediate
CBSE
Gorakhpur03-2004
Skills
- Communication facilitation
- Meeting organization
- Email management
- Business administration
- Travel coordination
- Office management
- Calendar management
- Attention to detail
- Effective Decision-Making
- Customer service
- Database management
- Appointment setting
- Invoice processing
- File Management
- Software knowledge
Personal Information
- Date of Birth: 05/18/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
French
Beginner
A1
CTC
15 LPA (INR)
Hobbies and Interests
- Reading about Astrology
- Doing Research on any random curious topic
- Playing Cricket
Certification
- Chat GPT & AI Hacks, 2023, Skill Nation
- Train the Trainer, 2013, Bank of America
- Customer Satisfaction, 2012, Bank of America
- Basic Fire Fighting, 2011, Introduction, Fire prevention and its spread, Fire alarm systems, Fire-fighting arrangements, and Evacuation of a workplace
- Vipassana Meditation, 2022, The technique of Vipassana Meditation is taught at ten-day residential courses, during which participants learn the basics of the method and practice sufficiently to experience its beneficial results
References
- Aman Arora, Director & Cofounder, Keventers, New Delhi, 9999363111
- Tarun Mitra, VP-Operations, Q2A Media, Noida, 9811618058
- Sudhanshu Puri, President, Eli India, Faridabad, 9818680405
Timeline
Executive Assistant
Telus Digital
01.2023 - Current
Executive Assistant to Director
Khattar Group
10.2020 - 01.2023
Executive Assistant to Director
Keventers
10.2017 - 10.2019
EA to VP & Manager - Market Research
Q2A Media Pvt. Ltd.
07.2015 - 01.2017
Consultant (BCC Market Research)
Eli India
11.2013 - 12.2014
Team Member
Bank of America
11.2010 - 10.2013
Process Associate
Genpact
02.2010 - 10.2010
GRE
Radisson Hotels
05.2008 - 11.2009
PGDBM -
SHUATS
BHMCT - Hotel Management
UPTU
Diploma in Computers -
KTEI
10+2 - Matriculation & Intermediate
CBSE
Similar Profiles
Ben HumphriesBen Humphries
Bilingual Media Search Analyst & Auditor at TELUS DigitalBilingual Media Search Analyst & Auditor at TELUS Digital
WILLIAM D. COLEMANWILLIAM D. COLEMAN
US INTERNET SEARCH RATER at TELUS DigitalUS INTERNET SEARCH RATER at TELUS Digital
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Sayali PatilSayali Patil
Project Manager at Telus DigitalProject Manager at Telus Digital
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)