Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shashank Swamy

Salesforce Business Analyst
Bengaluru

Summary

Personable and analytical, with passion for leveraging Salesforce to drive business solutions. Possesses in-depth understanding of Salesforce functionalities and data analysis, combined with strong problem-solving and communication skills. Committed to delivering impactful business insights and improvements.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages

Work History

Salesforce Business Analyst

Brillio Technologies Pvt.Ltd
Bengaluru
06.2022 - Current
  • Orchestrated seamless integration of NetSuite Advanced Revenue Management (ARM) module into Brillio's ERP system ensuring adherence to stringent accounting standards including ASC 606 and IFRS 15
  • Improved revenue streams by conducting gap analysis, addressing discrepancies between ERP and CRM systems, resulting a notable 40% spike in precision in forecasting and financial reporting
  • Spearheaded comprehensive User Acceptance Testing for Salesforce and NetSuite, meticulously crafting test cases to validate system functionality
  • Cross collaboration with diverse teams to understand business requirements and translate them into actionable strategies
  • Proficiency spans Elicitation and Collaboration, Requirements Life Cycle Management and Requirements Analysis
  • Comprehensive evaluation of downstream implications and documenting process changes within system
  • Implemented process improvements to streamline workflows, resulting in a 25% increase in process efficiency
  • Possessing solid grasp of Salesforce's diverse modules like Quote templates, salesforce reporting and dashboards, AppExchange, Data management in Salesforce, Salesforce CRM analytics, Sales cloud, Service Cloud etc
  • Developed custom reports and dashboards to provide actionable insights for executive decision-making processes.
  • Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects.
  • Reduced manual workload by automating routine tasks using Process Builder and Workflow Rules.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Facilitated seamless integrations between Salesforce and other critical business systems for a holistic view of customer information.
  • Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.

Analyst

Capgemini
Bengaluru
06.2016 - 09.2020
  • Offered steadfast support during deployments
  • Fostered efficient communication with stakeholders, facilitating productive workshops for Elicitation and collaboration between business and IT teams resulting in a 30% improvement in stakeholder satisfaction ratings
  • Identified possible threats and opportunities by risk analysis
  • Conducted an in-depth analysis of workflow pertaining to margin governance for sales, offering valuable insights
  • Proficiency in Agile practices extend to facilitating backlog grooming sessions, conducting sprint reviews
  • Leveraged tools like Confluence, Jira to prioritize tasks, track progress, and ensure alignment with project goals and stakeholder expectations
  • Extensively worked on data transformation and loading data from various sources like Oracle, SQL, and Flat files
  • Responsible for all activities related to development, implementation, administration, and support of ETL processes for large scale data warehouses using Informatica power centre
  • Data Analysis, Data requirement Analysis and Data mapping for ETL processes have been practical experience
  • Recognized as Value Champion for facilitating user adoption of new systems (ARM), resulting in a 55% improvement in user adoption rates
  • Identified cost-saving opportunities through data analysis and vendor negotiation, leading to a 15% reduction in project expenses over the fiscal year
  • Led requirement gathering efforts achieving a 25% increase in requirement coverage compared to previous projects

Education

Bachelor of Technology - Mechanical Engineering

The National Institute of Engineering
Mysore
06.2015 - 09.2020

Skills

  • Salesforce Admin

  • Salesforce CRM

  • Sales Cloud

  • Service Cloud

  • Data security

  • Business requirements

  • CRM management

  • Agile methodology

  • Apex programming

  • CRM Analytics

  • Salesforce configuration

  • Process automation

  • Report creation

  • Team collaboration

  • Customer communication

  • Strategic planning

  • Stakeholder management

Certification

Salesforce Certified Business Analyst

Accomplishments

  • Recognized as Value Champion for facilitating user adoption of new systems (ARM), resulting in a 55% improvement in user adoption rates.
  • Identified cost-saving opportunities through data analysis and vendor negotiation, leading to a 15% reduction in project expenses over the fiscal year.

Timeline

Salesforce Business Analyst

Brillio Technologies Pvt.Ltd
06.2022 - Current

Analyst

Capgemini
06.2016 - 09.2020

Bachelor of Technology - Mechanical Engineering

The National Institute of Engineering
06.2015 - 09.2020

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Shashank SwamySalesforce Business Analyst