Shashank Trivedi

Account Management: Managing $2.0 million ARR across a 20-account portfolio and negotiated renewals. Spotted and converted upsell deals and recreated effective renewal playbooks for digital accounts. Defined automated workflows to support and educate customers to improve NPS.

Enhanced revenue generation by acquiring new clients and effectively managing key accounts within the assigned region for Oracle NetSuite, Salesforce, and Digital Transformation solutions. Successfully managed a portfolio of five enterprise accounts, driving strategic growth, and delivering an annual revenue contribution of $3 million.

Developed and implemented strategies to increase market share in the region.

Developed and nurtured mid to large size key accounts to increase business value from $ 500K to $5M, leveraging a high-growth plan & margins.

Analyzed regional financial data to identify areas of growth opportunities.

Responsible for acquiring new logos and generating business in assigned region from Microsoft Dynamics LS Retail INFOR( LN, SCE,WMS) Salesforce, cloud infra and digital transformation.

·

Acquiring a thorough understanding of key customer needs and
requirements Expanding relationships with existing customers by continuously proposing solutions that meet their objectives
Handling a team of 3 Sales Mangers and 7 Business Development
managers. Ensuring adherence of SPANCO process across the business to keepactivities in sync with organization mission and vision.Managing set of enterprise accounts directly for higher conversion.· Managing business up to 1 M USD with key accounts and new direct sales.

Effective Account Management and Customer Relationship: Fostered strong, collaborative relationships with clients to ensure exceptional customer satisfaction, and long-term loyalty.

Progress Reporting and Stakeholder Communication: Prepared and presented detailed progress reports and forecasts to internal and external stakeholders, ensuring transparency and alignment with business objectives.

Account Management: Laser-focused on generating new leads and added 7 new logos of average deal size $50K, resulting in a total of $500K new ARR, revived expired accounts to exceed orders and revenue targets by qualifying opportunities, product demos, and leading negotiations.

Customer Success: Led onboarding training and customer engagement by designing persona-based email sequences and product events to increase adoption and usage, and ensured an exceptional 95% renewal rate in 10 enterprise and 30 SMB accounts. Identified and closed cross-sell opportunities as per the account’s requirements, and usage-based up-sell discussions.

Account Management: Developed and executed strategic sales initiatives to effectively promote Ginesys ERP solutions, tailored for the retail and distribution sectors. Successfully acquired and managed a portfolio of 15 key accounts, contributing to an annual revenue of $1.5 million. Conducted comprehensive client requirement analyses to identify pain points, and delivered customized ERP demonstrations, showcasing solutions aligned with business needs. Collaborated closely with implementation teams to ensure smooth onboarding and deployment, guaranteeing customer satisfaction, and long-term success.

Performed comprehensive market research and competitive analysis to identify emerging industry trends, providing valuable insights to guide product development and refine sales strategies. Consistently delivered accurate sales forecasts, achieving Booking, Billing, and Collection targets with precision. Successfully negotiated contracts and closed high-value deals, significantly contributing to organizational revenue growth and market expansion.

Trained sales teams on product features, benefits, and competitive advantages to enhance sales effectiveness. Developed and maintained strong relationships with key clients, leading to increased sales and client retention.