Shashank Verma

• Administered SharePoint Online and Office 365 for multiple clients, educating on feature utilization.
• Executed PowerShell commands for SharePoint Online and Exchange Online to enhance functionality.
• Collaborated with business users to design and implement tailored solutions within deadlines.
• Provided comprehensive technical support for all aspects of SharePoint usage and development.
• Facilitated migration from SharePoint on-premises and file shares to SharePoint online using Sharegate and Microsoft tools, minimizing downtime.
• Completed server configuration tasks, including patching, troubleshooting, and monitoring services on both Exchange and SharePoint servers.
• Developed custom workflows using Power Automate to meet specific business requirements.
• Created custom web parts for a variety of purposes such as data visualization, navigation menus.
• Troubleshot issues related to application errors or unexpected behavior in the SharePoint environment.
• Established security controls to help protect client systems.
• Managed and optimized Microsoft Teams environment; resolved all related issues.

• Managed user access and security settings within SharePoint environment.
• Configured permissions for sites, lists, and document libraries to ensure secure access.
• Migrated documents from various locations into centralized SharePoint library, enhancing organization.
• Troubleshot performance, security issues, patching, and upgrades for optimized SharePoint functionality.
• Implemented best practices for document management in SharePoint libraries.
• Established security policies, groups, and content types to maintain compliance.
• Provided IT support as Microsoft SharePoint specialist to enhance user experience.
• Served as SharePoint Online and OneDrive specialist, facilitating seamless collaboration.

• Resolved queries related to SharePoint and Exchange Server.
• Managed creation of new site collections and subsites according to customer specifications.
• Configured and maintained SharePoint sites, libraries, lists, content types, and columns.
• Responded promptly to outages and critical incidents affecting platform components.

• Managed high and critical incidents to ensure timely resolution of issues.
• Provided technical support for Outlook configuration, Windows user accounts, and password resets.

Supported router configuration to enhance network connectivity.

• Delivered assistance with computers, printers, applications, and software products.