SHASHANK DWIVEDI
Software Engineer
Gorakhpur
Overview
1
1
year of professional experience
Work History
Software Engineer
SmartReach, io
06.2022 - Current
Software Engineer
SmartReach
- Io, I played a pivotal role in the growth and advancement of the outreach-based product
- My responsibilities encom- passed a wide spectrum of technical tasks, reflecting my proficiency and dedication to delivering top-tier so- lutions
- Here’s a consolidated overview of my major contributions: Advanced Communication Features: – Integrated Twilio for third-party calling, intro- ducing advanced communication capabilities
- Developed call features, including listen, barge- in, and whisper modes, enhancing collaboration during calls
- Efficient Data Storage and Management: – Optimized PostgreSQL storage with tables for call notes, feedback, and partitioned Multichan- nel task data
- Enhanced performance through caching with Scylla and APIs, improving scala- bility and responsiveness
- Multichannel Capabilities and Task System: – Enabled cross-platform engagement with APIs for WhatsApp, LinkedIn, SMS, email, and call- ing
- Created end-to-end task management sys- tem with schedulers, RabbitMQ queues, and pagination for efficient execution
- Code Quality and Testing: – Conducted comprehensive code refactoring to ensure high code quality and maintainability
- Rigorously tested features in staging environ- ments, including thorough unit testing
- Enhanced User Experience: – Enhanced Multichannel user experience by re- fining both frontend and backend components for a more intuitive interaction
- Documentation and Process Optimization: – Maintained comprehensive documentation and checklists, fostering efficient development pro- cesses and knowledge sharing.
Software Engineer Intern
SmartReach.io
03.2022 - 06.2022
- Metrics and Billing: – Developed an internal reporting framework to ex- tract vital metrics such as Monthly Recurring Rev- enue (MRR) and Annual Recurring Revenue (ARR)
- Engineered a billing service to process payment web- hooks, simplifying billing operations
- Created a user-friendly billing application for efficient invoice management and payment tracking.
Education
B.Tech - Computer Science and Engineering
Rajkiya Engineering College
12th CBSE - undefined
G.N. National Public School
10th CBSE - undefined
Ratna Memorial Public School
Skills
Python, C, C, Scala, TypeScriptundefined
Accomplishments
- Github/Shanky-21 — LinkedIn: Linkedin/ShashankDwivedi, Scientific Analysis Group, Defence R&D Organi- sation Student Trainee (08/2022 - Link)
- Implemented PyOpenGL (OpenGL 3.3) for graphical simulation of discrete human traffic events
- Estimated Human Traffic Pressure by analyzing people per pixel
- Utilized Priority Queue for Human Traffic Generation and deployed discrete events simulations
- Gained exposure to Python 3, PyOpenGL, Discrete
- Event Simulation, and documentation practices.
Timeline
Software Engineer
SmartReach, io
06.2022 - Current
Software Engineer Intern
SmartReach.io
03.2022 - 06.2022
Software Engineer
SmartReach
B.Tech - Computer Science and Engineering
Rajkiya Engineering College
12th CBSE - undefined
G.N. National Public School
10th CBSE - undefined
Ratna Memorial Public School
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