Open To Work
Shashank Agrawal
Bangalore
Summary
Atlassian solution architect with expertise in Jira and Confluence. Delivered customized solutions and conducted training sessions that improved tool adoption and operational efficiency. Proven problem-solving skills effectively address diverse client needs.
Overview
15
15
years of professional experience
Work History
Atlassian Solution Architect
Padah Solutions PVT LTD
Bangalore
02.2019 - 12.2025
- Facilitated Atlassian tools adoption for 50+ customers, improving their project management capabilities.
- Gathered customer requirements to deliver tailored solutions, enhancing user satisfaction and tool effectiveness.
- Assisted teams in adopting Agile methodologies using Jira and Confluence software.
- Conducted user and admin-level training sessions to improve tool utilization.
- Customized applications based on user requirements, increasing functionality and user engagement.
- Monitored service performance, debugging log errors and addressing production issues.
- Prepared comprehensive documentation for installation, migration, upgrades, and integration.
- Provided subject matter expertise to multiple clients in various industries.
Sr. Technical Consultant
Amrut Software PVT LTD
04.2017 - 02.2019
- Amrut Software is an Atlassian Expert Partner & undertakes projects from multiple companies.
- Managed upgrade, maintenance, and migration of Atlassian tools to ensure optimal performance and reliability.
- Led upgrade and migration of applications from Windows server to Linux server, enhancing system stability and performance.
- Provided Level 3 support for JIRA, Confluence, Crucible/Fisheye, Bitbucket, Subversion, & artifactory (jFrog) applications, addressing user queries on functionality and performing proactive maintenance activities.
- Established Atlassian tools integration to enhance operational efficiency.
Sr. Technical Analyst
Magna Infotech, Quess corp
09.2016 - 03.2017
- Upgraded and migrated JIRA, Confluence, Crucible/Fisheye, Bitbucket, Subversion, and artifactory (jFrog) applications from Windows server to Linux server to improve system performance and reliability.
- Provided Level 3 support for JIRA, Confluence, Crucible/Fisheye, Bitbucket, Subversion, and artifactory (jFrog) applications, addressing user queries and performing proactive maintenance to enhance application functionality.
- Delivered exceptional customer service to ANZ, a leading Australian bank, ensuring user satisfaction and effective issue resolution.
System Engineer
Flipkart Internet PVT LTD
09.2013 - 08.2016
- Level 2/Level 3 support for JIRA, Confluence, Fisheye/Crucible, Git and carrying out various proactive maintenance activities.
- Monitored service performance, debugged log errors, and addressed production issues through timely service restarts, upgrades, and patch deployments.
- Resolved client escalations effectively, preventing further escalation to management and providing users with guidance on complex application functionality within specified SLA.
- Achieved minimal turnaround time for issue resolution compared to peers, enhancing support efficiency.
- Built process flows and knowledge base documents for Level 1/Level 2 support, improving the efficiency of support.
- Conducted application integration testing with other modules and third-party plugins like Redmine.
- Upgraded JIRA, Confluence, Crucible to new versions
- Performed business resiliency activity successfully with minimum outage
- Earned recognition from users for efficient and high-quality service.
- Flipkart is one of the biggest E-commerce companies.
System Engineer
Balaji Enterprises
12.2011 - 04.2013
- Level 2 support for Wilcom Studio Software including handling application functionality related queries raised by users and carrying out various proactive maintenance activities.
- Oversaw service performance, addressed production issues, managed service restarts, and handled upgrades and patches.
- Ensured client satisfaction by addressing escalations and guiding users on complex application functionality within specified SLA.
- Addressed critical issues (P1, P2, P3) at the same time to ensure service continuity.
- Delivered faster turnaround time for issue resolution, outperforming team members.
- Performed business resiliency activity successfully with minimum outage
- Developed process flows and knowledge base documents for Level 1/Level 2 support, improving operational efficiency.
- Cultivated relationships with business and technology teams, facilitating improved collaboration.
- Balaji Enterprises is into manufacturing and Designing of textiles.
Senior CSA
Firstsource
07.2010 - 11.2011
- Executed Level 2 technical troubleshooting for broadband connectivity, ensuring timely resolution of customer concerns.
- Coordinated technical and customer service operations for partner companies, improving collaboration and service delivery.
- Provided technical support for UK process AOL, resolving customer issues and enhancing service quality.
- Achieved Level 2 promotion within 6 months of starting the role.
Education
Bachelor of Computer Application -
SRI BHAGWAN MAHAVEER JAIN COLLEGE
01-2010
II PUC, SSLC -
CITY COLLEGE
01-2007
10th standard, CBSE -
VIDYANIKETAN PUBLIC SCHOOL
01-2004
Skills
- Atlassian - JIRA
- Confluence
- Bitbucket
- Bamboo
- JSD
- GIT
- Subversion
- Shell scripting
- UNIX
- Linux
- SQL
- Oracle
- MySQL
- PostgreSQL
- Zendesk
Personal Information
Date of Birth: 09/04/87
Technical Competencies
Shell scripting, Oracle, MySQL, Postgres, SQL, Atlassian - JIRA, Crucible/Fisheye, Confluence, Crowd, Bitbucket(Stash), Bamboo, Hipchat, JSD, Subversion, GIT, OTRS, Toad, Service Now, TnE, Zendesk, Windows XP/7, UNIX, Linux, X-Ray, JIRA Enterprise Mail Handler
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
Atlassian Solution Architect
Padah Solutions PVT LTD
02.2019 - 12.2025
Sr. Technical Consultant
Amrut Software PVT LTD
04.2017 - 02.2019
Sr. Technical Analyst
Magna Infotech, Quess corp
09.2016 - 03.2017
System Engineer
Flipkart Internet PVT LTD
09.2013 - 08.2016
System Engineer
Balaji Enterprises
12.2011 - 04.2013
Senior CSA
Firstsource
07.2010 - 11.2011
Bachelor of Computer Application -
SRI BHAGWAN MAHAVEER JAIN COLLEGE
II PUC, SSLC -
CITY COLLEGE
10th standard, CBSE -
VIDYANIKETAN PUBLIC SCHOOL