Technology Trends
Shashank BV
Senior Support Engineer, IT/Cloud Operations
Summary
Experienced Information Technology professional well-versed in IT Infrastructure support and daily operations management. Forward-thinking and strategic leader with 10 years of experience in IT Services. Recognized for process improvements, operational streamlining and my style of management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
LPR Support Engineer
Eagle Eye Networks
Bengaluru
02.2023 - Current
- Installation and maintenance of License Plate Application AI infrastructure for close to 30 clients in more than 70 locations across Europe and United States.
- Resolved 150+ tickets based on LPR module, improved operations by provided exceptional service and maintaining over 95% SLA.
- Tracked and logged more than 20+ bugs for development team, across different versions of the application.
- Created standard mail response templates which helps in reducing turnaround time by 80%.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Technical Support Engineer
Deluxe Entertainment Distribution India Pvt Ltd
Bengaluru
06.2019 - 12.2022
- Worked on Satellite based content distribution of cinema content to around 3000 US and Canada theatres.
- Delivered 1000+ content over 3 years, and resolved technical issues related to cinematic content.
- Led a team of 12 L1 FTEs, created escalation and dependency matrices, which improved cross-functional response times by 30%.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Support Associate
ICF International
Bengaluru
10.2016 - 11.2018
- Integration testing more than 100+ web components from Adobe Experience Manager using Java, JavaScript, and AWS.
- Worked with more than 10 clients in the functions of UAT and Performance Monitoring.
- Created and tracked more than 50 JIRA bugs related to UI, DB and backend logic.
- Created procedure documents for clients to use the component configuration in AEM Authoring instances.
Service Delivery Consultant
HP Enterprises
Bengaluru
02.2014 - 09.2016
- Managing O365, MS Active Directory, Microsoft Exchange, IAM applications for major B2B Clients.
- Provided incident management and request fulfillment for more than 1000 tickets related to user accounts, mailboxes, access control etc.
- Trained 9 FTEs who were added to the project and monitored their performance
- Recognized as Exceeded Expectation in annual appraisal for my performance and quality of results.
Education
MBA - IT Management
Dayanand Sagar University
Bengaluru 03.2021 - 10.2022
Bachelors of Engineering - Applied Engineering
Visveswaraya Technological University
Bengaluru 08.2009 - 07.2013
Skills
Web, Enterprise Application Support
Interests
Traveling
Sports
Social Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Timeline
LPR Support Engineer
Eagle Eye Networks
02.2023 - Current
MBA - IT Management
Dayanand Sagar University
03.2021 - 10.2022
Senior Technical Support Engineer
Deluxe Entertainment Distribution India Pvt Ltd
06.2019 - 12.2022
Support Associate
ICF International
10.2016 - 11.2018
Service Delivery Consultant
HP Enterprises
02.2014 - 09.2016
Bachelors of Engineering - Applied Engineering
Visveswaraya Technological University
08.2009 - 07.2013
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